Pet Stores in South Charleston, WV

“Have taken my dog here several times for a bath and nail trimming. She does a great job with him and we will be returning. Good prices and last time it was time to pick up my dog, he was just chillin with the groomer, living his best life stretched out on the floor. Recommend.”

“We bring our boy Astro here probably once every 3-4 months to get groomed. This was the first time that we had a not so good experience because his grooming turned out really wonky. However, the way the situation was handled was top tier customer service and is what will make me come back! After being groomed, I called the manager (Susan) and she offered for me to bring Astro in the very next morning to fix him. Once getting there, it only took about 15-20 minutes to get him looking better. When I went back inside to pick him up, she explained that the person that previously groomed him is newer. I told her it’s totally fine and I get that sometimes things happen. She then told me that I’d be getting a refund for the entire service. I insisted that it was fine but she told me that since I had to drive all of the way back and had a not so good experience, she wanted to do it. She could’ve just fixed Astro and we would’ve been happy with leaving and probably never coming back, but because of Susan’s customer service and willingness to make things right when a mistake was made, we will most definitely be returning back and asking for her next time. Thank you Susan!”

“Jacie was super helpful to us as we navigated through getting our little Pekingese boy from Petland today! We were excited to bring him home, I'd been looking at him for a couple weeks now.”