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December 2023 by Nicholas Bumgardner (Nick)
I love having my business account with City. Their mobile app is easy to navigate, and everything about your account is transparent and laid out to you in a way that's easily understood.They are willing to work with you in dealing with fraudulent issues that may arise and are eager to assist in a number of ways. The employees at the drive-thru are consistent in their work and exemplary in their customer service.I would highly recommend this bank to anyone in the Kanawha Valley. You won't be disappointed.The atm cash/check deposit option is a dream come true for those of us who work during the evening hours.All-around A+ service!!
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December 2023 by Justin Burdette
I dont personally dont have an account with City National Bank but the place that i work for uses them so thats where i get my pay checks cashed and the tellers are the nicest people they know me by name and they dont charge a fee to cash their own checks unlike BB&T who charges an $8 fee to cash one of their own checks if you dont have an account with them!
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September 2023 by Sandraella Call
Always great customer service! Kind kind kind tellers! Have banked with them for 30 years! Outstanding job from the leadership as well! Always involved with the community! Hands down the best on the area! Particularly St Albans! Clean and quick! 2 ATM’s. Close to Gasoline and eateries as well!
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January 2023 by Sandra Dolin
The Best Bank Ever. The staff addresses you by name. They treat you like family in a good way . No waiting in line. A definite pleasure every time I visit them Thank you for doing your job in a good way and making our stop a good one. HAPPY NEW YEAR EVERYONE
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December 2022 by Deb Myers
Very friendly and helpful.
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July 2022 by Starla
Drive safe supposed to be closed at 6:00 but when I pulled in at 5:50 they were closed. Plus They like to run your biggest bills through first followed by these smaller ones so you get charged overdraft fees. They've got in trouble for this before but yet they still do it so I recommend you watch your statements
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July 2022 by Starla Kerdsri
Drive safe supposed to be closed at 6:00 but when I pulled in at 5:50 they were closed. Plus They like to run your biggest bills through first followed by these smaller ones so you get charged overdraft fees. They've got in trouble for this before but yet they still do it so I recommend you watch your statements
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July 2021 by Star Ronk
I guess you only get great service if you know them cause every time I go to St.Albans City National to deposit money, most of the times I pull up another pulls up after I have sent my deposit... and gets served before me! Also everytime I pull up I do not get greeted before handling my transaction, If I send a check to deposit they cash it cause they dont ask if I want to deposit it but however, when I bring cash to deposit they ask would you like to deposit this..!?!?!??? What else would I want to do with the cash I just sent you... I go out of my way to avoid the St.Albans Branch and if it keeps up I am looking elsewhere for a more friendly bank!
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April 2021 by Josh Bowman
Best Service Around. The staff at City National St. Albans is Top Notch
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February 2021 by Robert Leon Carter
They are always helpful to me and I had family that have accounts there always great service
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October 2020 by Chris Walbrown
They will Nickel and dime you to death with fees.
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November 2019 by Shirde Wartenburg
ATM machines outside the building are much slower and time consuming than nearby competitor banks. If you use Zelle, this bank is NOT for you, as you will be unable to transfer funds.
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October 2018 by Aaron Withrow
To everyone out there just wanna say don't ever bank with city national I've been trying to get a account closed for weeks now and they keep pushing off telling me “oh it has to be escalated†or “sorry there's pending transactions†i don't know if it's there way of trying to retain customers but def makes for not having to worry about losing them plus I don't have over draft protection which means it should NOT allow things to go threw if they money isn't there and they still let it and get charged a over draft on top of it just my experience never bank with them once I get done hopefully at some point getting the accounts closed now as I wanted just one originally now I'm closing them all I'll never go back
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June 2018 by Anne W.
The online banking is non-existent & they require you to come down IN PERSON, WITH ID, to do anything. In this day of being able to deposit checks with your phone, this is super-inconvenient--especially for someone like me, who works night shifts. All I wanted was a new debit card--instead, I'll be changing banking establishments, thank you.
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July 2017 by dark art
Very nice tellers and smart bankers, very clean
