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February 2024 by Happiness Happiness
Having trouble when I call in payments over phone and not showing on my account said I was past due when I paid two payments in one month and Sales Associate says she's a Supervisor, when in fact she a sales associate!!! Spoke with Manger so he said and reciving to many emails telling me I'm late on a payments when they are not due until the 15th of the month!!! I have never had trouble with this company except on a truck rental at Patrick Street, Huntington West Virginia, And now having trouble at This location praying about this matter!
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June 2022 by Christine Mays
I recently purchased a new house and was desperately trying to move. I had the help and just needed a truck. I spent 3 hours on a Saturday trying to reach someone from Uhaul while I was packing. I couldn't reach anyone so I went online and tried to do a self order with no help. After putting all my information in the web sight I got kicked off. This happened 3 times. Someone finally answered the phone and told me not to use the link. Told me to go to there sight. While filling in my information the representative hung up on me. I finally got my information put in and reserved my truck. When I got to the sight in Crosslanes there was no internet service so I couldn't scan the barcode to get my keys. I went to the store in Jefferson. They got me a truck but it was double the price than my online order. They didn't get my order right. They didn't have my drop off location right. I ended up paying for a 3 day rental for there mistakes. I only had the truck for12 hours.I called there legal department to find out that no one would refund any of my money. I could have hired professional movers for that price. I will never use this company again! Beware and stay away from Uhaul
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November 2021 by Ben Barton
Called twice to order a hitch and both times the guy that answered got an attitude with me and would interrupt me while i tried to answer his questions, the saint albans location is the worst location go to patricks street they are professional unlike saint albans uhaul
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June 2021 by Keyth Danielsen
Great customer service. Was disappointed they aren't open on Saturdays.
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February 2019 by Marcus Finch
Overpriced
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February 2018 by Angie Lilly
We were returning our rented trailer and arrived at 4:05pm. Their hours of operation are 8am-5pm. They were closed with no notice as to why? I tried calling the after hours number and no one would answer? This is not a way to conduct good business! After several more phone calls we returned our trailer to another Uhaul facility close by. Very frustrating!!
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December 2016 by Matthew G.
The dude didn't even go over the coverage and then when I asked about it he had such an attitude. All he wanted to do while working was talk about hunting with other co-workers.
