CVS is a business that has faced some challenges during the COVID-19 pandemic, particularly in staffing and pricing. While the pharmacy and store have very helpful employees who are genuinely concerned about customers, the pharmacy can sometimes seem understaffed and stressed. The business is doing its best to navigate these difficult times, but customers have noted that the prices for over-the-counter products have become quite high, making them unaffordable for average people. Overall, CVS strives to provide good service, but there is room for improvement in areas like staffing and pricing.