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August 2025 by Debbie Terry
The Greenbrier Experience is a must! A vintage meets modern resort with activities, shops, and restaurants.
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August 2025 by Ashley Deese
Visited just for the bunker tour & the grounds were breathtaking & we were in awe of the hotels rooms & decor. An experience we'll always remember!
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July 2025 by J. M.
It was nice! Very expensive for activities & dining. The Food was very good though!
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July 2025 by Gary Monfred
The Greenbrier was amazing! Great service, lots of amenities, good food.
Highly recommend.
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July 2025 by Alana Falk
We attended a beautiful wedding and spent 2 nights. The wedding and dinner after were both perfect. The bunker tour was very interesting, and the tour guide was great. The tour is very overpriced. Although, everything at The Greenbrier is overpriced. There are no slippers, robes, or hairdryers in the rooms as stated on the website. Also, there’s a strict dress code listed on the website. However, it’s not enforced. We somehow got roomed next to someone who brought their dog that decided it needed to bark incessantly each night at about 10 pm. Both nights, I called and ended up having to go to the front desk to have them find the owners to quiet the dog. The personnel were all wonderful and apologetic. They did remove the “resort fee” for both nights. The 9.75% Historic Preservation Fund fee per night is a bit of a joke considering it doesn’t seem that the building itself is being preserved or kept up with. It’s very hot in the resort. There is air conditioning in the rooms. Because of the age of the building, there is none in the hallways. If you go in the summer, expect to sweat a lot. I understand that a lot of people don’t like the decor. While it’s not my taste, I understand keeping it that way for the historical value. I would personally never again pay what we did to stay there. However, there are people who can afford to spend that kind of money and enjoy doing it.
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July 2025 by Maeve Coakley
We visited The Greenbrier often as kids, and returning now has been a disappointing experience. Unfortunately, the charm and quality that once set this resort apart seem to have faded. There’s noticeable wear and tear throughout the property, with quick fixes and damage visible in both main areas and guest rooms. Service has also declined significantly — no slippers which are listed on the website, no chocolates on the pillows, no light room refresh or restocks unless requested. These are the kinds of touches that once made The Greenbrier feel like a true 5-star experience.
The casino “club” (AKA 42 Below) is another letdown — the atmosphere is rigid and poorly managed. If a single drop of a drink spills, they turn on the house lights and shut down the dance floor until housekeeping arrives. It’s hardly the lively or enjoyable experience you’d expect from a venue that markets itself as a club.
Overall, it’s disappointing to see such a storied resort lose the attention to detail and guest care that once made it special. We hope to see it return to the high standards that earned its reputation in the first place.
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July 2025 by Bill Hampton
(Day Guest)
Fun to visit and Explore! Recommend comfortable walking shoes! Park at the train station and take the shuttle to the main entrance. Tours available. We ate at Draper's Cafe and the food was good and had ample portions.
Plan on $30+ entrees and hospitality fees are added and 20% minimum Gratuity meaning you will likely spend about $50 per person if you DON'T ORDER ALCOHOL OR DESSERT.
You are given the opportunity to add additional gratuity.
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July 2025 by David Wilson
The Windsor Club suites are an excellent venue offering concierge services and nicely appointed rooms.
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July 2025 by Lee Milam
As a life long West Virginian and visitor to the Greenbrier it pains me to write this review. The Greenbrier is a source of pride for our state but it has been ruined under its current management. We just checked in yesterday, the AC was broke so we were miserable all night and today they brought us a portable unit, so now we have to yell to talk to each other. This morning we turn the water on and it’s brown and nasty. We had to brush our teeth with bottled water for gods sake. Plumber says it was a main line break so we should be on a boil water advisory but nada. We go to the pool and find out they still require a reservation for the pool!!!!! They started that during COVID but for some reason continue the practice. I have never stayed anywhere that you needed a reservation for the swimming pool. The new philosophy here is apparently to make guests please management, not other way around. I’m irritated and embarrassed for our state! After coming here for 42 years I hate to say, I will not be back!
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July 2025 by Ashley Burns
😚👌 I went to just look at the design work of Dorothy Draper! The staff there were so kind, everyone we met had someone interesting and very positive to say about the place. It was beautiful!!!
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July 2025 by dana wheeler
I am heartbroken. My husband and I have stayed at this hotel 5 times over the past 20 years. We arrived July 20 th to a historic hotel that is falling apart. The fitness center had holes in the ceiling. The old beautiful elevators banged up beyond repair. I called to have coffee delivered to my room this morning and was told they were swamped and too busy to deliver. The hotel decor from the fabulous Dorothy Draper has not been taken care of and is literally fading away. We will not return... EVER!!!!!! I hate to seeing this grand dame of a hotel fade away into the sunset.....but it is!
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July 2025 by Peter V
Is the Greenbrier on its last legs? How low can it go?
Things started to go downhill during my last visit to The Greenbrier in 2022. My most recent visit, in July 2025, will be my final one unless the hotel receives a cash infusion or is sold to a new owner, which seems unlikely since Mr. Justice has had (according to a chatty inside source) numerous offers and refuses to sell.
Let me count the ways our visit disappointed: discovering a ripped lampshade in our room; the menu at Sam Snead’s was a shadow of its former self; I was served cold soup at Sam Snead’s; we didn’t get what we ordered at Draper’s; our afternoon tea treats consisted only of lemon cupcakes with icing dripping off as they were presented; the air conditioner wasn’t working in hallways and other public spaces; the list goes on. One of the worst taste sensations was eating a three-cheese ravioli at the Forum restaurant, where one of the cheeses was—get this—blue cheese! I can’t imagine any decent chef adding blue cheese to pasta.
One of the biggest disappointments was the almost total lack of inventory in any of the once-great retail stores. The company line on every single item is “We just sold the last one this morning.” I heard that in every store. However, my inside source told me that the owner doesn’t pay his bills, and so merchants will no longer ship new merchandise to the Greenbrier. The Dorothy Draper Home store completely lacked the charming and unique vintage treasures that were ubiquitous when Carleton Varney was in charge. The Gourmet Shop no longer has any appealing serving ware or kitchen gadgets – even famous food items like the Hot Pepper Jelly and mixed nuts were “just sold” this morning. Right. The Greenbrier store does not carry any sizes in t-shirts. My sister-in-law, a new grandmother, came here wanting to buy something cute for her grandson, but couldn't find any items that she liked.
The insider claims there is black mold in the air conditioners and that the employees almost lost their health insurance. This person also said that Marriott refused to take over the hotel because it needed $100 million in renovations. We were always willing to put up with some of the datedness of the Greenbrier because that was part of its charm. Now, it is just in desperate need of refurbishment.
The staff, who should be able to keep track of such things, asked us twice during check-in if this was our first time at the Greenbrier. When checking out, I will tell them it will be my last. If, like me, you have fond memories of the Greenbrier, my advice is to keep those in the past. The present Greenbrier is ugly and depressing.
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July 2025 by Gaurie Malakar
Historical
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July 2025 by Erin M (Underanelmtree.com)
Pros: Staff was nice. Grounds are very well kept. The chapel is beautiful. I was staying with a group for a business conference. The catered buffets were very good. There were lots of options and the food was well cooked and fresh. The entertainment that sings in the upper lobby are very talented. The bunker tour is interesting. There are lots of activities available.
Cons: I saw a large cockroach in th upper lobby. The mattresses and pillows need updated- they weren't very comfortable. Wifi wasn't great. It is a historic property. However, some of the furniture around the resort is shabby and dilapidated. There is a hefty historic preservation fee added to everything-9.75% We bought ice cream. The bill was $24- with the fees-$33. The activities are wildly expensive. For example, for a family of 4 to rent e-bikes for the day, it would cost $680 plus gratuity, tax, and historic preservation fee. A simple massage is $285 plus tax, gratuity, and historic preservation fee. The room we stayed in cost $730.96. It was spacious but had two double beds. It definitely wasn't worth the price. My matress, Target pillows, and Amazon linens at home are much nicer. The resort in general is nice, but the value of what you get for the amount of money that you pay just doesn't add up. The rooms, food, activities, and merchandise are insanely overpriced. I've traveled extensively. I've stayed in much nicer places and spent much much less money for them. If you want a nice stay in West Virginia, I would suggest Berkeley Springs. You can stay and play (spas, golf, fine dining, and outdoor activities, etc.) for far less money.
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July 2025 by joseph mattera
This was my first time here at the greenbrier resort. I truly mean it that words can barely describe the magnitude of this place. We had once of the cottages on the resort and shared it with two other couples. The cottage was beautiful and luxurious.
The hotel itself is purely magnificent. The decor and craftsmanship is eclectic and spectacular. There are 1,000 different colors in the hotel, and it works beautifully. The hotel features many shops and restaurants for your convenience. The quality is first class.
The casino was fantastic. Dealers and other employees were very nice and accommodating. It was the most fun I have ever had in a casino!
The pool was a refreshing retreat after the morning activities.
The golf courses are first class, featuring spectacular views and challenging obstacles.
The bunker tour was awesome and is a must see. It was so interesting to learn the history of the resort as well as the bunker details. Keep in mind that you cannot take your phone in the bunker.
The highlights of my trip were horseback riding and croquet.
Horseback riding is a great way to spend an afternoon. The equestrian staff were accommodating and kind, making it easy for the novice riders in our group. The ride goes through the golf course. The horses were very well trained and our group felt very safe on the excursion.
This was my first time playing croquet, and I have to say, we had an absolute blast! The resort sent a young man to get us warmed up and explain the game. It was so much fun and we intend to bring it to our country club here in PA.
To sum it up, this resort is in a league of its own, offering shuttle service to get you to and from any part of the resort. The staff was super pleasant and were always accommodating.
Unfortunately, the cost of everything here is high, but what you get in return is worth every penny. It is an experience that I will never regret.
I highly recommend a visit to this resort.
