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July 2023 by Brandy Reign
I was so impressed and pleased I had to add a review of the optical counter at Costco, Appleton. My elderly mother had fallen at home and twisted her new glasses into a mess. Money is tight and purchasing a replacement pair would have been difficult. She did not purchase her glasses at Costco, but we were shopping there, and I thought I'd bring my mother's glasses to the optical counter in hopes they might still be salvaged. I talked with a nice man, I believe his name tag said Daniel - he had a white beard and glasses. I explained the situation and that these were not Costco glasses. He said he'd be happy to reform them, but if they did break in the repair process, Costco could not be held responsible. The glasses were unusable, so nothing to lose - I gave him the go ahead to try fixing them. He was able to bend the glasses back into their original form, and they actually fit my mother better than they did pre-fall. He said there was no charge, and that it was his pleasure to help a member. It was such a relief to have the glasses fixed, and I can't say enough about how much that experience meant to us!
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May 2023 by George L.
No motorized carts available on an average Sunday afternoon. It doesn't appear that there are many motorized carts stocked either - I would guess two (max) based on the fact that one side of the entrance is entirely regular carts as well as large flatbed carts, and the other side of the entrance has minimal storage and only two electrical outlets. I wonder if this is an ADA violation??? Certainly if you go to a regular grocery store they usually have at least 4-6 motorized carts that are plugged in and waiting to be used. I waited for about 5 minutes, but no carts became available. Left to shop elsewhere...
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October 2022 by Disraili G.
Everytime I go to a Costco tire shop. I'm always disappointed and end up leaving due to corporate policies. It has become not worth shopping here for tires. The policies are overly excessive and the same thing can be bought else where for simular or less prices. All other things costco tend to be pretty good and on point. Happy shopping!
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October 2022 by Randy Cobble
I'm not one for leaving reviews, but my repeated experience deemed it necessary. The optical employees at this Appleton location are amazing. Like everywhere else, this department can get quite busy and patience is a must. It's disappointing to read low star reviews when member impatience is obviously at the root. Costco is a warehouse, it's big and busy - Appleton is no exception, yet the optical department here has consistently offered me nothing less than a welcomed experience in service. Keep up the good work!
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August 2022 by Steven Anderson
Not very thorough on correcting my vision. Stuck me with a box of contacts that are the wrong prescription and said they can't take them back. I'll be going elsewhere for my eye doctor.
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July 2022 by Eva McCale
I'm used to Costcos in Chicago area where it is always busy, so I was surprised to find it just as busy when visiting the Costco in Grand Chute. The selection of products was great - found all my favorites. I stopped by the optical counter because a lens had popped out of my glasses the prior day. I hadn't bought my glasses at Costco, but the Scotch tape I was using wasn't cutting it, so I thought I'd ask. The optical was busy, but I was greeted and told I would be helped soon. I explained my dilemma, and even though my glasses were not from Costco, they replaced the missing screw to secure my lens at no cost to me! I was so impressed and grateful! A+ service!
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March 2022 by Mike R.
I love Costco! The employees are always helpful and the store is always clean and orderly. They have excellent prices and you can find things that you can't find anywhere else.
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January 2022 by Lorie H.
Our whole family loves Costco. My kids love going their too. It's a family event when go. I love the Costco has a little of everything. So many choices and varieties. A lot of healthy options too! It's a one stop place! Employees at the Appleton location are very friendly, helpful, focused and fast.
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January 2022 by Ona
I give the Ophthalmologist 5 stars. There were three people working behind the counter of the Optical Department (separate from the Ophthalmologist) and only two people looking at glasses including myself and everyone behind the counter was busy and not helping anyone. I plan on ordering from Zenni instead. Ridiculous Costco.
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November 2021 by Vicki A.
This Costco makes amazing pizza! I come here for lunch at least once a week. Try it, you won't be disappointed! Plus it's cheap!
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August 2021 by Ona Leddy
I give the Ophthalmologist 5 stars. There were three people working behind the counter of the Optical Department (separate from the Ophthalmologist) and only two people looking at glasses including myself and everyone behind the counter was busy and not helping anyone. I plan on ordering from Zenni instead. Ridiculous Costco.