Fox Communities Credit Union has been serving members in the Fox Cities for over 20 years. Many customers appreciate the helpful and friendly staff, noting their positive experiences and long-term loyalty. The credit union offers an upgraded system that functions well for most users. However, some members have experienced confusion and frustration, especially when purchasing vehicles or handling complex paperwork, such as during personal hardships. There have been concerns about unnecessary paperwork requests and difficulties with ATMs, which some feel need upgrades to improve accessibility and ease of use. Despite mixed reviews, many members remain satisfied, citing good service and support, though a few have faced issues with understanding loan processes or ATM accessibility. Overall, the credit union is viewed as a member-owned organization with dedicated staff, but improvements could be made in technology and communication.
Lots of confusion regarding purchasing a vehicle. My representative didn't understand how my pre-qualified loan would work at bergstrom. Totally embarrassed me at the dealership.
July 2023
As a long time member with great credit, with assets to support the request, I did get the financial support I asked for as the CU continued to ask for unnecessary paperwork. The CU also asked for unnecessary additional paperwork that cost me atty fees when my spouse died. I question my portion of "member owned"
December 2022
Lot of negative comments here, but I have had zero issues with this credit union. Keep up the great work. Been with FCCU for over 20 years. The upgraded system works just fine.
