ThedaCare At Home is highly regarded for its professional and knowledgeable staff who provide great customer service. Customers appreciate the helpful and understanding nature of the employees, with many highlighting specific staff members for their excellent assistance. One reviewer praised an employee named Debbie for her quick, friendly, and knowledgeable service, as well as her willingness to help with additional needs like getting a walker into a car. Another customer commended receptionist Renee for her kindness and cordiality. Casey, another employee, was recognized for his expertise in helping with a CPAP machine and easing concerns, showing a personable and reassuring attitude. Customers also note that the staff who explain machines are top-notch, making complex equipment easier to understand. However, some challenges were mentioned, such as difficulty reaching the location by phone, especially on Saturdays, and issues with leaving messages due to file labeling problems. Despite these issues, the overall experience highlights the caring, professional, and helpful nature of ThedaCare At Home employees, who go out of their way to support patients and ensure their needs are met promptly and efficiently.
I could've drove there and got an answer to my question in 1/4 of the time I spent on the phone getting transferred to the same department. Better hope you don't need to call for anything.
Inside the store experience is the only reason I gave it two stars.
November 2025
Can’t thank you enough! My mother was sent home on hospice Friday the nursing home Oak Ridge didn’t care her mask was in deplorable shape! St Elizabeth could not help her nor hospice care! She’s spent days unable to sleep and today your kindness truly mattered.
October 2025
Anna was awesome assisting me with my C-PAP machine. Very thorough and did not rush to get through the process. Professional and caring at the same time. Good to know that Kathy was her mentor, great job ladies!
