Verlo Mattress

Mattress Stores
Hours: Verlo Mattress in Appleton offers a positive shopping experience with friendly and knowledgeable staff. Customers appreciate the staff’s expertise on how the mattresses are made and where the materials come from. Many mention that the staff take their time to help them try out different mattresses, ensuring they find the right feel and comfort. One customer shared that they are very happy with their new mattress, which allows for quality sleep, and expressed plans to return for future purchases. The store’s supervisor, named Sam, is highlighted for his understanding and helpfulness. After a concern about adjusting a mattress, he reached out to resolve the issue at no cost and corrected the problem promptly. Customers feel confident in the staff’s willingness to make things right and value the attentive service. However, some reviews also mention issues with sales staff, particularly regarding promises made during the purchase process. One customer recounted dissatisfaction with a salesperson named Jayjay/JJ, who initially advised against a certain firm setting to save money. Later, when attempting to revert the mattress to its original setting, the customer encountered conflicting information about costs and differences in the mattress’s comfort. This led to frustration, especially when the mattress was returned not in its original form, contrary to assurances. Overall, Verlo Mattress is praised for friendly service, knowledgeable staff, and quality mattresses that promote good sleep. Customers also highlight the importance of clear communication and written agreements to avoid misunderstandings.

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1. Appleton, Wisconsin