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March 2024 by Sheenah F.
Richard provided wonderful customer service! All the staff are very helpful!
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February 2024 by Alisia Marshall
I am so impressed with my experience at Kay’s Outlet with Jaynie. Me and my fiancé were looking to upgrade the ring he got for me and potentially pick out our wedding bands. I was so nervous and Jayne helped ease my anxiety, listened to my preferences and guided us to the perfect ring for me. Based off of the ring she showed us I could tell she was truly listening to everything I wanted. She also helped us both find wedding bands we added to our wishlist! I am so so happy with our choice, and Jaynie's guidance & help today. She was so sweet, helpful, and knowledgeable and I have nothing but wonderful things to say about her! Thank you Jaynie for your kindesss and your fantastic help today!!
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November 2023 by Cody Olson (Darkangal)
Awesome help and awesome prices
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May 2023 by Derek
Not happy with Kay’s.Cliff notes:Purchased watchPaid $132 to have the band replaced.Took six months to fix after calling three times to make sure the order wasn’t lost.Received a band color different than originally purchased.Band broke after 3 weeks.Brought watch back in and asked for the original band color.It was confirmed that the band was not the same as the original.Waited a month, called to make sure the order wasn’t lost; the reasoning for the wait was that they were waiting on parts.Received a call three weeks after the predicted fix date saying that the watch was ready and fixed.I inquired as to whether or not the band color was the original, I was told I’d be called back.Twenty minutes later I receive a call from a superior explaining that the band color has always been the same and that it was lighter in color due to normal wear (this is the same woman that confirmed the colors were different when I brought it in to be fixed).Very displeased with the waiting time, management, initiative, customer service and misdirection.We intend to seek out other options moving forward.
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May 2023 by William Hopkins
Not enough stars...She was great, and very knowledgeable, great personality and super patient while making a decision...
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May 2023 by Amy Royal
Judy is Amazing, sweet and helped us find exactly what we were looking for in our price range
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May 2023 by W Hopkins
Not enough stars...She was great, and very knowledgeable, great personality and super patient while making a decision...
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April 2023 by Michelle Kopischke
Judy is fantastic. Always so helpful and even went above and beyond on our wedding day. My ring didn’t come in until the day of our ceremony she drove it to our location so I would have it in time. Such a great experience and has made us a lifetime customer
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March 2023 by Rachel Kruchten
Suna was amazing! So friendly and nice to work with.
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December 2022 by Wayne Forsythe
Closed on December 23rd. Really, two days before Christmas and nobody could make it into work to open the store. Very disappointing. Find a different jeweler.
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December 2022 by Tio Philly
Went there to change battery in a watch while looking up my warranty ( I had no receipt) I had a diamond ring cleaned and they noticed a loose diamond. Got a new battery cleaned watch and serviced the diamond ring for free under 20 minutes. Favor jewelry store now ???
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February 2022 by Patricia Drinkwater
Went to buy a ring that I had on hold. Store very clean not busy at all. Service was very good.
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January 2022 by Kenn Parker
Judy is a wonderful enployee, and she takes such good care of us. Remembers us, our preferences, is patient, and always dots the i's and crosses the t's to ensure our jewelry investments are covered. Thank you!
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January 2022 by Steven Christianson
Uniquely different mall. It is all open to the elements in the center of mall.
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January 2022 by Human Person
When you decide to have another diamond even don’t bypass a customer who made an appointment for one who didn’t. Also don’t act like it’s a sale when the only engagement rings you have start at 3k without a diamond! Thank you so much for making me cry today…