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February 2024 by Craig Anderson
Andrew took his time, explained everything and was excellent. We changed 2 phones and plans.
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December 2023 by Theresa
I recently had to return a phone to this store. I had it for a week but then no longer needed it. Dan told me there would be a $50 restocking fee. Fine. Whatever. But he failed to disclose that the set up n go fee was nonrefundable so returning the phone COST me $18.65! I thought there was a mistake made so I took the time to go back to the store to talk about it. That's when Sarah explained to me what Dan could have told me. Especially when I asked him if the card I used to make the purchase was needed for the refund. He said that it was needed!! I find it hard to believe this guy is unaware of the details of his store's return policy.
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December 2023 by Lori Z
There were a couple new people but, fortunately Sarah (who is a genius at everything) and Turk (who is a genius at most things) were there to help us all out. GRE team experience!
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October 2023 by Deborah Brandt
Dan was very helpful in informing me of all the options, and knowing what accessories to get for new phone! Thanks
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October 2023 by Mathew Loya
Super fast service made sure I was in and out even tho it was busy they made it work!!
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September 2023 by Michael Desrosier
I was threatened by the large bearded man at the Lake Delton location in wisconsin dells. He also liked to use profanities. Swearing and threatening a customer is never a good idea. The fact that employees do this to customers is an utter disgrace. Verizon needs to revoke this locations license to sell anything. Both employees at the location were rude and absolute mean people. They both need to be fired. Had I not been on vacation I would have called the police. I still think I might.
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September 2023 by VIcki R. Piery
Husband had left phone on top of hood and drove off - needless to say the phone was broke- Dan helped to get the new phone up and running - will need a follow up appointment to transfer Data
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August 2023 by Leah Van Horn
Deanna was an amazing associate with exceptional patience. When we first arrived, the Verizon computer system was down but she was able to help us determine what phones we could get when we returned. When we did return, there were some more issues with the Verizon system functionality but she persisted and was able to get us everything we needed. Would not hesitate to recommend the associates at this store for their knowledge and amazing customer service!
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August 2023 by Julie Schmelzer
Excellent customer service provided by Deane! She answered all my questions and was patient, efficient and very knowledgeable.
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August 2023 by Char terBeest Kudla
We needed to replace a phone quickly. Knowledgeable helpful associates. Suggested a better choice of phone for the family member needing the phone. Had a good choice of phones available. In and out in less than 30 minutes.
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July 2023 by Valerie Le Moine
Jacob was very helpful,pleasant to work with in setting me up with a new phone
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July 2023 by Jonelle Peters
Justin and Deeana were awesome, smart and very fast and helpful!
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May 2023 by Jeffrey Geil
Great service. Very knowledgeable about the current Verizon offerings.
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May 2023 by Seri Eller
Justin was very friendly and easy to chat with while he helped me with my account! I felt welcomed and comfortable the whole time.
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April 2023 by Brent Haremza
They spent the time and didn't get frustrated. I enjoyed my time getting a new phone set up after the last one broke....again. lol.
