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October 2025 by Jennifer Lynch
Great service.
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September 2025 by Charla Quince
I came to the Beloit location about my Samsung S22 Ultra not being able to see my text messages. I was just told to let the update continue. I mentioned my storage but it was like a shrug off. No mention of uninstalling/reinstalling app at all or cleaning out storage from the representative. I then went to Rockton, IL location they at least told me to clear storage out. Finally the Janesville location was so helpful they said that the first location, Beloit should have uninstalled/reinstalled the text messages app. Janesville did that and the situation was solved. Beloit gave no help at all. It's disappointing to pay your bill on time however to turn around and get turned away like a I don't know, don't care type of attitude. No more attending Beloit location, Janesville will see me for all my needs. Beloit needs to work on providing better customer service and assistance.
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August 2025 by Braden’s Channel
Sofia was AMAZING! Very informative, kind, wasn't pushy or rude! Very nice to work with! She went above and beyond with customer service and in today's world that's hard to find! Thanks Sofia love the new phone--Misty Fischer
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February 2025 by Karleen Delikowski
Conner Y is the best!!!
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December 2024 by Shana Listenbee
Sofia at the Beloit Milwaukee Rd Us Cellular was AMAZING!! She had the best customer service and the best personality! By far the best service that I have had with a phone company to date!
-Shana & Dakota
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November 2024 by compression level Event
Not usually too excited coming in here but, Sofia gave me a great experience: she was very positive and determined to solve my phone issues - which she did! Thank you Sofia!!!
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August 2024 by Art Lefeber
Kory Johnson was very helpful to me (an older person). He deserves a raise in pay - just for putting up with me , twice. Thank you, Kory
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April 2024 by Nicole Rosenbaum
I recently switched to us cellular, I went in just to get a price quote, I was so happy woth the service from the representative I decided to switch. Her name is Jacky!! If you have to go out there request her!!
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March 2024 by Joey Fogderud
Don't go here. They screwed us on our bill and on brand new S24 ultra's. Sold us stuff we couldn't use with the phone's. Exchanged item and didn't give new receipt or make note on our account and still have issues and they won't do nothing. They give deals on multiple phone on for certain customers. Long waiting times in store and they close 15+ min early. Don't expect any type of help from any worker or management. WORST CELL PHONE EXPERIENCE SINCE CELL PHONES CAME OUT. WATCH OUT!!!!
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February 2024 by Katrina Richardson
Great service. Low prices.
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February 2024 by Cody Kotthaus
I paid 49.99 for a screen protector on my brand new iPhone 15 that their employee installed it crooked. I asked them to replace it cause their employee put it on wrong and they wouldn’t… if it was a clear screen protector instead of a privacy one it wouldn’t matter.. but the sliver of light is kinda irritating especially after paying 1300 for a new phone…
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January 2024 by john neblock
Stopped in to ask about home internet. Jacky did a great job in getting me set up and was able to answer the questions I had.
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October 2023 by John Klobucar
Phones don’t work in the whole Chicago area, trash service. Call the customer service and all you can get it how to pay your bill. Don’t waste money here
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September 2023 by Dan McFarland
Sitting in parking lot right now. About to leave and go to Janesville location. Representative here was horrible. Don't waste your time at this location. Lack of knowledge and people skills.
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May 2023 by Shannon Swiggum
Would not help file an insurance claim. Terrible customer service!
