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October 2023 by jerin jose
Very friendly and professional management in the Budget rental office in Brookfield, WI
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August 2023 by Josh
Couldn't remember the name of the guy who helped us but he was very accommodating and calm through the whole process. We were not aware that they no longer accepted debit cards for the security deposit (our fault, we should have confirmed first), and I was a bit upset. Even still, he was very professional and went out of his way to help us. Give him a raise whoever he is.
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August 2023 by Tracey Sparks
I had a great rental experience and my first time coming to this location, especiallyon a Sunday. The agent was extremely helpful and accommodating. I forgot his name, but thank you to you sir, for making my transaction run quickly and smoothly.
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August 2023 by Erica Krieger
I had a fantastic experience renting from Budget in Brookfield! I booked and paid for everything online! Judy helped me out as well at pick up and it was absolutely perfect! I would highly recommend!
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July 2023 by Tanya Bissen
Rented a 12-person van in February for a trip in July. Was informed the DAY OF picking up the vehicle, that the van we rented wasn't available. This caused a major challenge in our travel plans. Will NEVER rent from Budget again!
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July 2023 by Prabakaran s
Don't fall for the cheap price over here, they will charge you more the actual cost when you drop off. I have done a reservation here for 3 days and they have posted more than the actual price and shouldn't have booked here even after going thro the bad review. Not even worth 1 star.
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July 2023 by C
The guy at the the desk over charged me. My rental was suppose to be $272. The guy at the front desk over charged me twice for insurance and ended up charging me $686. Avoid this place. They will scam you and the agent at the desk is extremely rude and unethical. Avoid this place.
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July 2023 by Jeff P
I wish I had read these reviews before I rented. Car smelled, window leaked in rain, cruise control worked half the time. No drop box, and I feel I've been overcharged. Rent elsewhere.
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June 2023 by Jennifer Rahn
Got there and they didn't have the car class we had rented, tried to upsell me. Ended up with a much larger vehicle than I needed, and the gas cost me about $70 more because of it.
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October 2022 by Tracey Hassinger
Excellent service. Patient, friendly and. helpful. Gave me great price. Go for Budget!
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September 2022 by Jill Barto
Julie is the BEST! Thank you so so much for saving the day on Saturday. Our car was stuck ( yes stuck) in our garage and we had tickets in Chicago. I called and Julie helped get me a car so my sons birthday celebration could continue! Thank you!!!!
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September 2022 by Dana S.
They need to do a better job of marking what aisles customers need to get into as they are usually very long lines. People at the back of a line will only see red Avis ribbon and a distinct Budget ribbon for a separate line. It's not until you get very close to counter that you see there's a Avis Members sign (if you even notice it) and by that time you would have wasted ALOT of time. In my case half hour to be told to get in the Budget line for an Avis reservation. And of course the Budget line is even longer than the Avis member line. Several customers complained they had to get in line again after reaching the counter having add the same mistake I made. You'd think they would have corrected this problem by now given it happens regularly by maybe putting a combined Avis/Budget ribbon for non members so they know both Avis and Budget reservations go in the same LONG one if you're not an Avis member. I quickly walked up to the Hertz counter instead of waiting any more. They had no line and i drove out of the airport within 10 minutes. No hassle.
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June 2022 by Ana Carolina Castro
Budget never more. Budget delivered me a vehicle that had a crack in the front windshield that was covering half of it occupying the whole passenger side, on top of it at moment of pick up I was informed I was going to receive a car that had its catalytic converter stollen so the car was emitting a super loud noise.Budget exposed me to an insecure and illegal situation.I headed to MKE and stayed on a line for 30 minutes to had the vehicle switched and proceed to final destination at Ohare. The minimum that Budget should do is to waive the whole amount charged.Budget needs to review its procedures and never never exposed its clients to a situation like I went through today.
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June 2022 by Doug Tweedt
Came here to return a car and the man was extremely rude. Would not even look at the paper work showing our rental agreement stating this was the point of car return. Very unhappy.
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June 2022 by Cindi Dugger
Pick up was a great experience however no one was at drop off and it was totally self return at RST. Other than that all was good. It actually went quite smoothly.
