Budget Car Rental offers a generally positive experience for customers, though there are some mixed reviews. Many customers appreciate the helpful and professional staff, particularly mentioning a representative named Mo, who provides good customer service, makes suggestions, and ensures customer satisfaction. One reviewer praised the great deal and unlimited mileage for a week-long rental, highlighting satisfaction with the vehicle and the helpfulness of staff.
However, there are some concerns. Some customers have experienced issues with vehicle condition and inventory. One rental vehicle was described as filthy, beat-up, and needing repairs, which made a long drive less comfortable. Another reviewer noted that their reserved smaller car was unavailable and was offered a larger, more expensive one instead, feeling it was a bait-and-switch tactic. Additionally, the lack of certain options, like overnight drop-off, was disappointing for some.
Despite these issues, many customers found the service helpful, accommodating last-minute rentals, and appreciated the cleanliness and driveability of the vehicles. Overall, Budget Car Rental is seen as a helpful and reliable option, especially when staff like Mo assist customers well.
Randle helped me with a new reservation because it was closer and we could park here. She also helped me cancel my other reservation. Very informative and pleasant.
October 2026
RanDee yo, you too hello I would like to tell you that the service I received today from the employee here at budget was outstanding!
October 2026
RanDee, Treated me like her MoM. Which is what I really needed. Very EFFICIENT!!!
