Budget Car Rental offers a generally positive experience for customers, though there are some mixed reviews. Many customers appreciate the helpful and professional staff, particularly mentioning a representative named Mo, who provides good customer service, makes suggestions, and ensures customer satisfaction. One reviewer praised the great deal and unlimited mileage for a week-long rental, highlighting satisfaction with the vehicle and the helpfulness of staff. However, there are some concerns. Some customers have experienced issues with vehicle condition and inventory. One rental vehicle was described as filthy, beat-up, and needing repairs, which made a long drive less comfortable. Another reviewer noted that their reserved smaller car was unavailable and was offered a larger, more expensive one instead, feeling it was a bait-and-switch tactic. Additionally, the lack of certain options, like overnight drop-off, was disappointing for some. Despite these issues, many customers found the service helpful, accommodating last-minute rentals, and appreciated the cleanliness and driveability of the vehicles. Overall, Budget Car Rental is seen as a helpful and reliable option, especially when staff like Mo assist customers well.
