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November 2023 by Adam Kramer
Cream city is a top music shop, one of the best in the country. They are professional, knowledgeable, friendly and trustworthy. They have a great instrument repair department, and excellent selection and prices. From the guys who work here, all the way up to the manager and owner are all spot on.
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November 2023 by Rick Peterson
Came to look for an American strat, place was super busy but the employee's treated me like I was the only one there when I had questions. Very knowledgeable and patient. My new and only music store from now on ?.
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November 2023 by VicRoseInfinite
Great choice of guitars, I got some guitar maintenance work done on a custom guitar, the techs gave me good advice about fine details of guitar crafting that I didn't know about and they cut me a nice deal on a setup with a new nut. (read more)Unfortunately, the two times I have been there I would say that the cashier guys up front weren't very welcoming so they probably won't be seeing me a third time. This is unfortunate since I live less than a mile away from here.The second visit, the cashier straight up ignored me multiple times which turned an errand that I wanted to be 2-5mins into ~30mins which I don't much appreciate. A 3 star overall would be more accurate but the setup, selection of guitars, and the advice from the techs were all pretty good so i guess a 4 is fair.
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October 2023 by Joe
Best music store in the area and the best I have ever seen in my entire life. No exaggeration (they have a LOT of guitar and amp inventory). I got a great deal on a guitar on their website and went to store to pick it up (make sure to use the 10% new customer discount code). The employees are very customer oriented and patient. The place is very clean and modern looking. The guitar tech supervisor personally came out to make sure the setup was ok. I had him tweak it a little and he didn't seem to mind at all. I was so inspired by the tone of the guitar I wrote a new song. That's a good sign. lol.
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October 2023 by Pete D
Five stars!, I bought a beautiful guitar at a great price from Cream City. My experience has been the owners are honest and that they take great pride in customer service. I would not hesitate to buy anything from their Brookfield Wisconsin store or from their online Reverb store sight unseen. You can trust that the instrument will be as they describe it to be in the listing.
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August 2023 by Chuck Parshall
I've been bringing guitars to CCM for years for service. I recently brought my 1976 guild 12 in for its annual tune up. During the heat press process to straighten the neck, it separated from the body.CCM did a neck reset to fix the issue without charging anything for that fix. It's normally a $600 job. I love that they stand behind their work!
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August 2023 by Robert Brooks
Absolutely Spectacular!This Martin guitar is fantastic. Nik and Brian had this order out the door within hours. Thankfully CCM used UPS for the fast and friendly service, and I appreciate receiving guitars that don’t look like they have been choke slammed all day.10/10 will buy from Cream City Music again!
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August 2023 by Jesse Quesada
The first time I walked into Cream City Music, I felt like I was in guitar heaven! There is a wide variety of unique and vintage Fender's, and Gibson's. To make my experience just as great, the staff were very friendly and approachable. These guys are very knowledgeable when it comes to guitars.The other day when I stopped at Cream City Music. After looking around for a few minutes, I then noticed that Cream City Music had my dream guitar, Maui Blue Fender Stratocaster displayed in the showroom. Once I picked up the Fender Stratocaster I knew I had to buy it. Of course my purchase experience was great with Andy and Paul.It was awesome to finally purchase my dream guitar at Cream City Music!
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August 2023 by Frank “SmallTownIsolation” L
Great place, great people and great products! Was super impressed with the communication and knowledge. Was hesitant to order a guitar online but they have been beyond amazing!
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July 2023 by heather pisano
Great selection of guitars including vintage pricey ones. Way more electric than acoustic though.
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June 2023 by Octavio Magaña-González
I recently purchased a guitar online from Cream City Music, and I am extremely satisfied with my experience. Nic, the representative who assisted me, was incredibly helpful and made the entire pre-sale process clear and effortless. They provided full disclosure and answered all my questions with patience and expertise.The guitar arrived in impeccable condition, thanks to the meticulous packaging. Its quality surpassed my expectations, both in terms of sound and craftsmanship (it is an AVRI II Strat in Fiesta Red).I highly recommend Cream City Music to anyone looking to buy a guitar online. Nic's exceptional customer service, along with the shop's commitment to quality, make them stand out. Thank you, Nic, and the entire team at Cream City Music, for an outstanding experience!
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June 2023 by Judy K.
I made a special trip to this store based on the glowing recommendation of a friend. Her husband spends thousands there on guitars and they always get great service. Today I walked in and found the acoustic guitars. No one helped me or came over to me even though I was picking them up and playing. A couple of guys were in there playing. Found the guitar I really wanted! Couldn't believe it. I would have bought it on the spot with hard case, tuner, strap etc, but no one bothered to ask if they could help. Really disappointed in that experience. I'll give up the guitar I really wanted for a lesser quality one just because of the outstanding service I received.
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June 2023 by Mike Bastuk
Amazing service from Cream City on a used Sully Guitar purchase!! Chad was super responsive with emails, additional pictures and proactively calling me. They did a great setup with new strings on the guitar and shipped it the same day that I called them. I have purchased a lot of guitars online and most of the time you struggle to get info from the store.
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June 2023 by Red S.
CCM is one of the best guitar stores I've ever been too. Certainly the best in metro-Milwaukee. They carry every major guitar brand in addition to a fantastic selection of used & vintage. Pricing is super fair and they always give me a deal. They consistently offer me more for my trade-ins than any other shop in the city. Usually a lot more. Hundred of effects pedals in stock too! I love being able to demo pedals. Check them out!
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June 2023 by Max Power
I’ve bought quite a few guitars from Cream City. Recently I’ve been trading too. All by mail. It actually couldn’t be easier! Just give them a call and they’ll work it out! good prices, and attention to detail. Every guitar I’ve gotten from them has been perfectly set up. Fresh strings and set up exactly like you want. The sales team are great. Thanks Chad!Joe C.
