JCPenney is a store described as clean, organized, and well taken care of, offering great labels and brands that compete well with other major retailers. Customers note the availability of great deals, good prices during sales, and the usefulness of additional promo codes and discounts. The store carries a wide selection of products. However, experiences with customer service are mixed. Some encounters with staff, including a cashier in returns and a manager, are noted as professional and kind. A significant negative incident involved a cashier who, when alerted about a missing child, prioritized counting change for another customer over immediately sending a page, which was cited as a breach of safety protocol. Other service issues include receiving incorrect information over the phone regarding price adjustment policies for online purchases, leading to an unnecessary trip. One customer also did not receive an item that was likely missing from their bag. Additional criticisms mention that prices can still be high outside of sales and that the bathrooms needed attention. Despite these issues, some customers report generally good experiences and encourage the store to keep up its positive efforts.
