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January 2024 by Kelly “Kellythecarspaz” Heivilin
Hey ALL!Sara is hands down the coolest manager around!! She takes care of her employees and DEFINITELY HER GUESTS! What a great experience with Miss Sara, and definitely recommend going to see her !!
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November 2023 by Kaitlyn Holland
Came here to do an exchange. I knew I was past the 30-day return but wanted to check just in case. The pants I wanted to exchange were never worn and still had the tags. The manager made me feel like I was trying to scam them or doing something wrong. I would’ve been fine if they weren’t able to, and I was very apologetic. The sales associate was nice, but the management here is just rude.
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November 2023 by Jill Barto
We shopped here this afternoon. My wife grabbed pants from a sale rack. When we were checking out, she mentioned this to the associate. The manager went to check and came back and threw the pants down on the counter and said the signage was correct and we wouldn’t get the discount. I understand the time is stressful but there is no reason to treat customers or your associate. Really disappointed in the service we received.
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August 2023 by Christine M.
Good for inexpensive back to school clothing for kids, especially boys. Less choices for girls at the Brookfield store.
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July 2023 by Kimberly J.
They had sign displayed on the table for one price and did not honor the price which was displayed in the space the nice cashier asked her Megan told him to honor the price when we walk back to check the price which was 10.00 and then the crack head Megan came up to the register after she moved the sign and said it was the shorts clearly that was above and it was pretty obvious if it was pretty obvious why did you move the sign circle back to take a pic bad bad customer service .And then she said don't honor the price she said honor then she said don't honor wth kind of mess is that Beware people beware
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July 2023 by Martin Yanick Jr
Great service and friendly staff. Surprise sale rack with jeans my size for only $9.00
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June 2023 by Tracie Broaddrick
This store is awful. A complete disaster in every way. looks like a tornado just came through, smells awful, terrible customer service. Don’t waste your time or money here.
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April 2023 by Lambo
Was so busy yet, the crew working that day had everyone helped and out fast
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April 2023 by Sherice
***This review is for the end of shift manager on duty***First impressions make lasting impressions, this was my first time visiting the Old Navy at this location, I was merely in the store to purchase a scarf and glove set, which was marked on clearance, my total came to like $5 which was great! But my change was like .65 which the attendant proceeded to give me in all dimes and nickels. When asked to have the manager replenish the change, they replied, "I am not about to give the cashier a roll of quarters when we're getting ready to close in two hours." How's that for customer service? Like, how hard is it to count quarters? I would have submitted their name, but fortunate enough they refused to have their name tag on that day, coincidence? I think not.
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January 2023 by Tiffany Hameister
Refreshingly well kept, well run store. I have seen numerous situations that affirm good management. I have been to other Old Navy that make you feel like you are digging through piles of junk. Not here. Well done.
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January 2023 by Kelly Koble
The store was clean and the few workers that were there were friendly. Honestly, I've been to rummage sales that were more organized!
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November 2022 by Jen R.
WOW...came in for an in-store pick up,and the cashier up front either had tunnel vision or completely ignored me on purpose . I stood 7-8 feet away from her, for TEN MINUTES (I was waiting for her to be done with customers), until another employee came up to the pickup area and asked if I had been helped. She was apologetic when I told her I had been waiting ten minutes,and I gestured towards the still clueless cashier,and mentioned that she wasn't even aware I was there. At one point, I even "dropped" my keys loudly on the counter to see if she even heard that. Maybe she's dense or can't multi task, I don't know. But man, is working retail during the holiday season going to be rough for her . Most people wouldn't been total jerks and/or Karens. I didn't get her name and I tried to see her name tag. Hopefully the helpful employee spoke to her after I left. I will not be back.
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November 2022 by Talal Khairi
Very excellent selection of clothes with affordable prices. Have been there twice already !!
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October 2022 by Courtney Johnson
I literally hate this place!!!!!!They are ill equipped. Delaney rung me out - I specifically gave her instructions on the refund and she still made a complete error. Additionally this store is always disorganized and disorderly. They never have anything in stock! I am fed up with this store. Completely. So ridiculous that I can’t go to my neighborhood store and shop.
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October 2022 by Lottie Love
Visited the store on 10.17.22. The staff were very rude. Did not want to help or acknowledge the customers. Ended up leaving.
