Pet Supplies Plus Brookfield is a locally owned and operated pet store that has been serving the community since 1993. The store is led by experienced team members, including Randy, who has been with the company for 29 years, and Team Leaders Chris, Ashley, Madisyn, and Kaitlyn, who are also long-time employees. The store offers a wide range of natural pet foods and supplies, and the knowledgeable staff is always ready to assist customers in finding the right products for their pets. Customers praise the store's excellent customer service, with one reviewer noting that the staff is "incredibly knowledgeable, helpful, and experienced" and that they "truly want what is best for your pets." The online ordering process is also smooth and easy, with prompt and excellent service, and free delivery is a significant consideration for many customers. The store is conveniently located on Bluemound Road, and leashed pets are always welcome. While the majority of reviews are positive, there were a few instances where customers did not receive the desired product or were unable to get a refund for a faulty item. However, these seem to be isolated incidents, and the overall feedback suggests that Pet Supplies Plus Brookfield is a reliable and customer-focused pet store that is committed to providing excellent service and products to the local community.
The one in Waukesha has a better layout to it but otherwise staff is helpful and nice. Prices are a bit higher than big box stores but they have a lot of items that they don't and most pets need.
July 2025
Always very friendly staff! & good selection of things for my cats
July 2024
The online ordering process is smooth and easy and service is always prompt and excellent. Free delivery is a huge consideration and your drivers are polite and professional.
