“Came in with a recently expired coupon and figured I’d at least ask if I could redeem it.
Manager came through and approved it, earning them a customer for life.
That’s how you gain long term business! 10/10”
“I went in today to find some fish supplies and decorations as well as purchasing some fish and plants. I was helped by the most sweet woman (Kelly) she really brought my mood up and made my day a whole lot better, I had gone to other pet stores but was ignored by the workers. This pet smart is the cleanest, has the most helpful staff and is overall now my favorite store, thank you Kelly for assisting me, you really made my day!”
“I actually dont live in brookfield but I love that little pet store . I was there sat jan 24 and the young gal by far went above and beyond. She has two dogs ones a Shepard. She gave me awsome advice with my one year old high high energy dog . I am a senoir so it very challenging. She told me about games for him . Her advice was priceless . The reason I go there is because your staff is number one and that is pretty rare now days indeed . And yes I do like your fromm products . But pretty much a welcoming knowledgeable staff I will indeed travel for . 5 star to you and im very particular indeed . Pugs and kittens”