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April 2024 by Tom Blair
This is the best place to get high quality outdoor gear. The customer service is exemplary.
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April 2024 by Peter Mattingly
I will be boycotting REI, as will my family of 9 adults, until REI changes their position on organized labor! For an org recognized for its social impact, it's shameful!
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April 2024 by S
Tracy was so incredibly helpful with picking out the perfect backpack for me. She spent a long time adjusting and weighting different packs so I was comfortable with my purchase.
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March 2024 by michael collins
As far as REI goes, this one is great. Always plenty of staff on hand, they are always helpful. As long as you realize you are paying a bit extra for really nice stuff and a brick and mortar location you can go back to, then have at it. Checkout can get a bit bogged down but at least you can look at all the pretty colorful impulse buys as you wait to pay.
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March 2024 by Carrie Novinska
Lots of selections and stuff is pretty helpful.
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March 2024 by Joy Wills
They were very helpful and knowledgeable about the things I want to buy kayak and paddle board thank you very much Dylan
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March 2024 by Emily Klug
New layout of clothing is super confusing, all the men and women's wear is intermixed. Much better before, please go back!
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February 2024 by Jennifer Janusiak-Schroeder
This store is fantastic. It has such a great selection for outdoor items. We also had a fantastic experience with a return/exchange. Tim, in the ski/bike department, assisted us with a return. I did not have the box and he could have been difficult. But, instead, he was kind and made me feel comfortable. He helped me find a replacement item and clearly explained the ski gear. He also explained the services they offer with ski bindings, clearly and kindly. I know nothing on this topic, so I really appreciate how he treated me kindly. He was excellent and education. I will be back.
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January 2024 by Emily
Nice location, very helpful staff. Alex has helped us on multiple occasions with backpacks, and the employees in the shoe area are especially good as well.
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December 2023 by John Kukla
Stopped in for a running shoe brand that only REI carries. Tom, the salesperson in the shoe dept, was super knowledgable and very helpful.
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December 2023 by Kevin Schanz
When I arrived, I attempted to get assistance ( or for her to help me get assistance ) from an employee chatting with a co worker. When I asked for her help she said that because I interrupted her, she did not feel comfortable assisting me. What happened to greeting a customer? Even the slightest acknowledgement would have been fine. Fear not, Jessica came to the rescue and made my day. I have never had the pleasure of an absolute bush craft expert walking me through all the questions and one offs I needed solved. I walked away with a clear understanding of the products I was interested in purchased most of them. Because of Jessica I will be returning to shop in store. Expertise goes a long way! Thank you.
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November 2023 by Todd Hoskins
Very friendly, knowledgeable staff. Price on bike tire and tubes better than other stores and, the cashier reminded me I had a 20% coupon to use.. I like this company.. it's a feel good experience to shop there..
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September 2023 by Katie Allen
There was a financial issue I experienced, that was on my end/not at all the store’s fault, & management was A+ in helping to get it resolved. It involved a lot of work on their end & Brad & in particular Jason, went above and beyond to help me get it resolved. It’s rare to find such helpful management at any time but especially these days. My husband & I have been very impressed. The store is also very nice inside and had helpful sales associates assist me in finding the right pair of tennis shoes.
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September 2023 by Adella De Leon
On 8/19/23 I went into the Brookfield REI as an REI CO-OP member to return a pair of women’s Terra Canyon sneakers that I purchased on 6/4/23, as I was not satisfied with the quality of the shoes. Upon returning them I encountered a cashier by the name of Nancy who assisted me with the return. The intersection I had with Nancy was not only unprofessional on her account but also incredibly demeaning. I am aware that when bringing in a return, items should be cleaned and I made sure that they were relatively clean but when returning them Nancy disagreed and suggested that I go outside of the store and clean them again, I found this to be an unusual request, but I did it either way just to be cooperative. When returning back to the register she stated “I can’t touch those!” And suggested in a very demeaning manner that I go back out and clean them once again, I refused and asked for a manager to come and assist me with my return. The manager, named William, was able to simply complete my return. This situation could’ve been avoided if Nancy would have handled this in a more professional manner and according to their return policy offered to their co-op members.
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September 2023 by Luke Schlough
Lifetime membership pitch was innacurate and deceptive. Cost me an extra $30. $30 off coupon activates a day later but is only valid for 3 days. Was initially told it would save me $30 on original purchase