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“I live in New Jersey now, but I mailed a birthday package for my brother from NJ to Oshkosh, something got mixed up and I guess the package never left NJ. I didn't realize until my brother said he hadn't received it and the website was not any help. I sent an email about it after hours not expecting a reply any time soon.
However, Sam from this location (I think), got back to me only a couple hours later and let me know they would look into it. Sam left me another message today saying they figured it out and was able to inform the NJ post office to send the package correctly. Sam's follow-up and detailed voicemail messages were much appreciated as I had missed the calls.
Thank you so much Sam for your effort looking into this & helping me figure it out!”
“I just had to share that I stopped by this USPS in omro and I was so happy with the personable experience and customer service. Dawn was the woman that helped me. She was so kind and insightful. Nice change of pace from the other post offices I've stopped at.”
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“I use this post office on a regular basis being an online reseller. I have had the best customer service experiences here. Alex is the one I work with most and he is friendly , knowledgeable and helpful. I hope he is recognized for his work!”