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November 2023 by Carleigh Ramos
I informed the sales consultant I was coming from 2 hours away to look at a car and the dealership was fully aware. I scheduled an appointment and when I arrived at the dealership they informed the car had been sold and let me drive 2 hours for nothing. I scheduled an appointment and I was not attended properly at any time besides letting me know the car had been sold. I was in the dealership for 45 minutes and there was no service. I had a very poor experience and will not be returning
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October 2023 by Brad Thompson
Service dept. Has gone way downhill since being purchased by Napleton. Leland was such a good and honest service manager. I'm guessing he wasn't on board with the Napoleon plan! I'm writing this as I have been here 2 hours "SO FAR" waiting to get the tires I purchased from you guys to be put on. The best I have been offered is a ride home until my car is done! Are you kidding me. it's my only day off this week and my option is to get a ride home, then sit there until my car is done, then wait for you to come and get me! if it honestly takes a half of a day for dam tires, how about offering a loaner car so I can run my DAY OFF ERRANDS. Sincerely, never gonna buy a vehicle here again. 3 1/2 hours, still waiting
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October 2023 by Francisco Perez
I call to see what the update on my explorer, they told me they were going to call me back in 5 min which took them over 24 hours. I had to call over 7 times to get someone on the phone to finally get a respond back. Not happy at all. Would not recommend this dealer to no one. Take it to other delear, don't waste your time.
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August 2023 by Libby Falck
Waited on hold for 40 min but never got a person. Is your ev charger available to the public and functioning? All the chargers in beaver dam are broken and we’re struggling to keep our new Mach-e juiced…
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June 2023 by Gyna O’Connell
We purchased an Explorer a couple of months ago from Napleton; we had a great experience. The service was great (the sales person and manager were helpful, answered all of our questions) and the process was quick and easy. We absolute love our new Explorer, glad we made the choice to purchase it from Napleton Ford.
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June 2023 by John Leavens
Terrible service. They couldn't find out what was wrong. They just wanted to keep replacing parts until it was fixed. They tried to over charge us by $150 when we took the car back. No stars
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February 2023 by Kimberly Pratt
Just a little hidden gem out here in Columbus WI. Great people great service. A lot of the guys were wearing camo when I walked in I knew I was in the right place. Holly, Jacob and just everyone I met was amazing! And Leland and Luis…. Great customer service !
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December 2022 by Will V.
Always enjoy bringing my truck here for service. Oil change takes about 45 minutes. Clean waiting areas and the staff are always friendly and willing to answer any questions.
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December 2022 by Angie H
Traveled all the way from Louisiana and it was worth it!I found the truck on cargurus, called, and happened to get Travis as a sales rep. Travis from the beginning was courteous, helpful and beyond fair. He worked as our right hand man through everything and even personally picked us up from the airport. Anyone wanting a fair & down to earth sales rep should 110% go to Travis!
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November 2022 by Larry Licht
Poor Customer service. I installed a plow on a new F250 and never received the rebate. I contacted the dealer several times and have been ignored. Either the dealership did not submit the rebate or submitted to the wrong department at Ford. The sales manager has not responded to numerous emails.
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November 2022 by Vee Rose
Had an amazing experience overall! Derek is one of the best!! I recommend EVERYONE to go to Derek! You will not regret it! He truest try’s his BEST and looks out for the customers needs as well as Wants! I am Going to go back soon!!!!
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October 2022 by Will Hanson
Very nice staff. Willing to work clients with bad/good credit. I got a brand new car with trade. I am beyond happy. Provided all the essential.
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October 2022 by David Burns
I would recommend Countryside Ford to anyone looking to purchase a vehicle. Derek is absolutely hands down the best financer I have ever worked with. He had everything done over the phone and all paperwork done by the time I got to dealership. Love my Ford Escape Turbo!! Thanks Countryside Ford and Derek Butler for making car buying experience BEST EVER!!!
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October 2022 by Trevor Staubli
Easily the worst experience I have had with a mechanic and dealership. They failed to fix my truck the first time and I had to continually call them for updates. It took months to finally get the part (I don't blame them for that) but the expenses kept going up and I had to finally file a complaint with Ford to see some time of response. Never go to countryside!
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September 2022 by Eric Epstein
Got it an appointment for a recall a month before the dealer where I purchased the truck could get me in. I honestly wish these guys could have gotten me the truck, but they were unable to order it at that time. I will continue to use them for service. Also, an oil change change was less expensive than one of the quick lube franchises.
