UScellular is known for its commitment to providing good customer service and a strong network that connects millions of people, businesses, and government operations. Customers appreciate the helpful and friendly staff at the Delavan store, where the team offers a range of products including smartphones, accessories, high-speed internet, and connected home solutions. Many reviews highlight positive experiences with employees who go above and beyond, such as fixing phones, staying late to assist customers, and offering knowledgeable advice. Staff members like Trez and others are praised for being smart, friendly, and attentive, making customers feel valued and supported. Although some customers initially had a bad impression, they noted that the staff's helpfulness and positive attitudes turned their experience around. The store is described as clean and welcoming, with management and employees working together to ensure customer satisfaction. Overall, UScellular in Delavan is viewed as a reliable and friendly place where real humans deliver exceptional service, making customers feel appreciated and confident in their communication services.
James is da man. He was so awesome and really spent slot of time with me fixing my virus ridden phone perfectly. You need more people like James. He rocked
February 2024
Trez was the best smartest and nicest customer service agent I have had in a long time. I asked if I could write this review. His boss is very blessed to have him as employee!!!!
February 2023
Very positive group to work with I was returning cuz I got stupid and changed to someone else different carrier for a while and very attentive very helpful and if I didn't know how to do something on my phone to help with the switch you're right there to make sure I got it done right. Glad to be back
