Citizens Bank has a mixed reputation based on customer experiences. One customer expressed frustration regarding a particular teller who was unhelpful and seemed to misrepresent the bank's policies on coin orders, leading to a negative interaction. However, other customers have had positive experiences, highlighting the helpfulness and knowledge of staff members like Mason and Lea. Mason is noted for being friendly and patient, assisting customers with various banking needs without rushing them. Additionally, Lea is praised for her commitment to providing quick and effective service, which is crucial for businesses that require timely responses. Overall, while there are some concerns about specific interactions, many customers appreciate the reliable and honest service offered by Citizens Bank, making it a preferred choice for their banking needs.
Jennifer Christensen was absolutely wonderful and helpful! Love this branch!
January 2023
Mason is awesome. Very knowledgeable funny and friendly. He helped us out with a lot of banking that we had to get done and answered many of our questions, did not feel rushed at all.
October 2021
Lea is a wonderful asset to Citizens Bank! She takes the time to listen to her customers needs and responds quickly! She has been very helpful with loan advice and we appreciate her expertise.
