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March 2024 by Ms Bri
I've had a scheduled delivery for Tuesday, tracked delivery and results showed out for delivery from Elm Grove all day with no delivery. Delivery was rescheduled for next day Wednesday (yesterday) tracking Again showed out for delivery I even was able to follow the drivers route/location they remained in my area for hours never called me, never texted or left a note for attempted delivery. I still have yet to be contacted by anyone from UPS, I just would like my delivery and it not be sent back all because the communication from UPS was not given to me.
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March 2024 by Patricia Robertson
UPS had come by the house and tried to deliver a signature required package, but I was not available before the last return date. I was able to stop by and reschedule before the item was returned.GREAT JOB!
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March 2024 by Nick Connell
Lost my package and took two weeks to ask me what it looks like?! ffs this place is terrible. Avoid shipments here at all costs
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February 2024 by Talia Nunn
Have by far the worst delivery drivers ever, they don’t attempt to deliver packages that require a signature. No knock or doorbell nothing at all, and the center assures you that the driver will attempt another delivery towards the end of the day. LIE. By far the worst UPS experience I’ve ever had.
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February 2024 by Scott Schrimpf
The staff is always friendly!
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December 2023 by D C
UPDATE Phone shipped 2day air on 12.12 on 12.15 website shows attempted delivery! I watched the truck drive right past my house without stopping. Called cust service & was told the hub would return my call in an hour for Saturday delivery. No call of course. Never actually got through to the local center again. Package was delivered on Monday 6 days later not 2! You're the reason people stopped using UPS! NO ONE THERE DOES THEIR JOB!- SAME ISSUE 17 DAYS LATER! I received an email stating I wasn't home for delivery, BUT I WAS & so was my neighbor working in his front yard 20 feet away from my door & he said UPS WAS NEVER HERE - AGAIN! WHAT IS THE PROBLEM? Called for redelivery & RCVD ANOTHER MSG I WASN'T HOME. I'VE BEEN HOME ALL DAY THIS UPS HUB IS COMPLETELY USELESS!ORIGINAL REVIEW - I was supposed to have a package delivered on 10/28. A woman called me from Elm Grove UPS at 830pm on 10/28 to confirm my address. I told her it was correct so I don't know what the issue was and she snapped "I don't know, I'm not the driver". She told me it would be delivered today.I've been home all all day and no sign of UPS or my package. It's medication so it would be nice if the driver actually did their job and delivered my package. Every other company can find my house, it's on a main street!
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December 2023 by Ellen Mac
Best UPS office in the countryAlways concierge service with a smile while going the extra mile to assist!It was Sean that made my day today!Thank you & Happy Holidays to all at this location!
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December 2023 by Harlan S.
We had used to have a great, friendly and most professional UPS delivery driver, Terry. He unfortunately decided it was time to call it quits. He retired after a well deserved forty something years with UPS. God, do I miss him! He was, bar none THE BEST. Now, none of these drivers can follow the simple stored instructions. Nor do most care. The UPS drivers can make base salaries of 170k and even much higher! They're worthless anymore. They don't care and neither does their company. So tired of their lame excuses.
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December 2023 by Barbarae Edu Darlington (Barbrae)
Friendly staff! I had to go back the next day because my package wasn't back from the carrier yet. The gentleman that was there on Saturday was very pleasant and helpful!
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October 2023 by Julie Taylor
Outstanding customer service! Even came out to my vehicle with a Dolly to bring back my heavy item!
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October 2023 by Brandon Barnes
Delivery drivers from this location do not attempt to deliver packages that require a signature. They leave "Sorry we missed you" notices without attempting to knock or ring the doorbell.Bonus: Mary at the service center is extremely unhelpful and very unpleasant.
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October 2023 by Jesse Egan
Clean and easy to access. Nice folks there. Entry in the back.
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October 2023 by Katelyn B
One of my favorite places to drop off returns. The customer service is always quick and the people there are very friendly and willing to help with whatever you need.
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August 2023 by C Young
Thumbs up to William at the Elm Grove Customer Center on Bluemound! When I did not receive my package which was to be delivered at my home - he looked it up in the system, took my contact information and stated he would try to find the box as the driver had already returned for the day. Within 20 minutes he returned my call stating he found my package. Thanks to William I was able to get my package without any further hassel and the same day. He made my day!
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July 2023 by Celena Phommachanh
Shady place. I requested a package to be held for pickup. The last scanned place was here and I came to pick up and it wasn’t here. The guy at the front was very short, offered me no information at all except that there was nothing he can do and to report it as a lost package. Now my package was returned to the sender and says it shipped out of Elm Grove….so it was at this location. I really could’ve saved myself the trouble if he just went to look! He made no effort to help me locate this package. No effort to resolve this situation. I had a terrible experience and even worst customer service at this location. Wish I could’ve got this guys name!
