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May 2025 by Katherine Fravert
Luciano was super patient and helpful getting our cell setup. Lots of issues but he figured it out, thank you!
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May 2025 by Robert Mijokovic
Great people working there was so much help
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April 2025 by Aaron Reyes
The ladies there are always so rude! They require an ID just to make a payment and if I pay late they charge a late fee. I switched to Boost Mobile on Johnson st, they helped me with everything and was treated very well. Save yourself money!
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August 2024 by Sherry Olson
My dad is 90 years old. He has a flip phone that stopped working. He went into the Fond du Lac location for cricket. Awful customer service!!! The lady that waited on him told him he needs to file a claim on line. Well, first of all, being 90, your old school. You do not have a computer! She said them go to the library. Wasn't helpful at all! So today I got on line to file a claim and the website was unavailable that she gave him. I called customer service and spoke to a very nice gal named Emily. She told me exactly what to do and filed the claim on the phone for us. Remember..... It's always helpful to help people no matter what age they are!
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July 2023 by Marlaine Triplett
Not enough room on the page or time in my day to describe what is wrong with this place. Only good thing I can say is the employees who work in the Fond du Lac store are super nice and extremely underpaid.
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April 2023 by Patricia Anne “Trish” Sabel
I've been with Cricket Wireless Service for years... No complaints
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February 2023 by Phyllis Krumbein
Johnny and izzy are the best! Came in to upgrade my phone and johnny was very patient and knew exactly what i was looking for. Izzy bundled the accessories that she knew i would need. Awesome service i will be referring my friend and family!
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December 2022 by Tyler D
The manager was extremely rude. Making comments about our children, loudly telling the other customers in the store that we didn't know how to parent. They are 2 and 3 and were just speaking loudly. Then she proceeded to make fun of us in Spanish to the other employees. We left and will not be doing any further businesses with cricket in Fond du Lac.
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October 2022 by Maria Schultz
Can anyone actually work at the store or was this a museum? the only customers there were my husband and I and we waited 20 minutes while the guy stood behind the guy and oogled at us. All we wanted was a SIM card. I’ve never really had a conversation that ended with “I can help you with that” it’s always “go to the app” and out the door.
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October 2022 by Kitty Fenwick
Cheap good network and amazing customer service. Johnny was amazing glad to have him switch our account from sprint.
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October 2022 by Julia Cartwright
I went to Cricket to purchase a new phone. I already have Cricket service. It was very crowded on the Saturday I went and had to wait in line for @5-10 minutes. Numerous people kept coming in. I met with Johnny. I am older, very technically challenged and get frustrated easily with technology. Johnny walked me through all iPhones available. I am on limited income and he did not try to upsell me to a more expensive phone. He asked many questions about how I use my phone. We finally selected a phone. He guided me in purchasing a case and screen protector combination which saved me a lot of money. In transferring my data from my old phone to my new phone, I forgot my Apple ID and started to get very impatient. Johnny calmly stated he would guide me through the whole process which he did. It took almost 2 hours to transfer all my data. I have trouble standing and Johnny found a chair for me to sit on while it was transferring. It took a lot of time but he kept helping other customers but kept coming back to me stating how the transfer was progressing and how much time was remaining. It finally was completed and I left the store to discover my apps were not downloading. I returned to the store very frustrated at this point after all the time I had spent in the store. Johnny helped me again by resetting some things on my phone to get my apps to download faster. THIS is why I continue to use Cricket. Your store was slammed on this day with 3 employees working but each customer was given undivided, individualized attention. I was never looked down upon for my lack of technology savvy but supported and encouraged through the whole process. Unfortunately, customer service is a dying art in today’s retail sales market. NOT the case at this Fond du Lac location. Kudos to Johnny and the Fond du Lac team. This was superb customer service and I will never go anywhere else for service but Cricket. Keep up the good work. Fond du Lac is a leader in providing help to ALL kinds of customers!
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July 2022 by Cazalvaje 300
Good service,nice environment
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July 2022 by Dave Schlosser
Cricket sucks. No help at all
No answers.
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July 2022 by Greg
Great prices on upgrades
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March 2022 by Dave “Super Dave” Schlosser
Cricket sucks. No help at allNo answers.
