This Cricket Wireless Authorized Retailer in Fond du Lac is noted for providing superb customer service, with particular praise for its patient, knowledgeable, and helpful employees. Staff members are described as super nice, offering undivided and individualized attention even when the store is very crowded and slammed with customers. They are recognized for guiding clients calmly through processes, not looking down upon those who are technically challenged, and providing support and encouragement. The service includes helping customers select phones without upselling, bundling necessary accessories, and saving them money. Employees expertly assist with time-consuming tasks like transferring data, troubleshooting issues, and ensuring client comfort. This location is highlighted as a leader in providing help to all kinds of customers, making it a reason people continue to use Cricket. The overall experience is one of awesome service that earns strong referrals from satisfied clients.
Danelle was very helpful with setting up a new phone for me. She was very patient as I am not the most tech savvy person. She explained everything in an easy to understand way. She was also very considerate to protect my privacy when making changes to my account. She is also bilingual which is very helpful.
February 2026
Alex was awesome Helped me out getting everything straightened out. Props to him.
May 2025
Luciano was super patient and helpful getting our cell setup. Lots of issues but he figured it out, thank you!
