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July 2023 by Marlaine Triplett
Not enough room on the page or time in my day to describe what is wrong with this place. Only good thing I can say is the employees who work in the Fond du Lac store are super nice and extremely underpaid.
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April 2023 by Patricia Anne “Trish” Sabel
I've been with Cricket Wireless Service for years... No complaints
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February 2023 by Phyllis Krumbein
Johnny and izzy are the best! Came in to upgrade my phone and johnny was very patient and knew exactly what i was looking for. Izzy bundled the accessories that she knew i would need. Awesome service i will be referring my friend and family!
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December 2022 by Tyler D
The manager was extremely rude. Making comments about our children, loudly telling the other customers in the store that we didn't know how to parent. They are 2 and 3 and were just speaking loudly. Then she proceeded to make fun of us in Spanish to the other employees. We left and will not be doing any further businesses with cricket in Fond du Lac.
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October 2022 by Maria Schultz
Can anyone actually work at the store or was this a museum? the only customers there were my husband and I and we waited 20 minutes while the guy stood behind the guy and oogled at us. All we wanted was a SIM card. I’ve never really had a conversation that ended with “I can help you with that” it’s always “go to the app” and out the door.
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October 2022 by Kitty Fenwick
Cheap good network and amazing customer service. Johnny was amazing glad to have him switch our account from sprint.
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October 2022 by Julia Cartwright
I went to Cricket to purchase a new phone. I already have Cricket service. It was very crowded on the Saturday I went and had to wait in line for @5-10 minutes. Numerous people kept coming in. I met with Johnny. I am older, very technically challenged and get frustrated easily with technology. Johnny walked me through all iPhones available. I am on limited income and he did not try to upsell me to a more expensive phone. He asked many questions about how I use my phone. We finally selected a phone. He guided me in purchasing a case and screen protector combination which saved me a lot of money. In transferring my data from my old phone to my new phone, I forgot my Apple ID and started to get very impatient. Johnny calmly stated he would guide me through the whole process which he did. It took almost 2 hours to transfer all my data. I have trouble standing and Johnny found a chair for me to sit on while it was transferring. It took a lot of time but he kept helping other customers but kept coming back to me stating how the transfer was progressing and how much time was remaining. It finally was completed and I left the store to discover my apps were not downloading. I returned to the store very frustrated at this point after all the time I had spent in the store. Johnny helped me again by resetting some things on my phone to get my apps to download faster. THIS is why I continue to use Cricket. Your store was slammed on this day with 3 employees working but each customer was given undivided, individualized attention. I was never looked down upon for my lack of technology savvy but supported and encouraged through the whole process. Unfortunately, customer service is a dying art in today’s retail sales market. NOT the case at this Fond du Lac location. Kudos to Johnny and the Fond du Lac team. This was superb customer service and I will never go anywhere else for service but Cricket. Keep up the good work. Fond du Lac is a leader in providing help to ALL kinds of customers!
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March 2022 by Dave “Super Dave” Schlosser
Cricket sucks. No help at allNo answers.
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January 2022 by Kitty Gutierrez
Cheap good network and amazing customer service. Johnny was amazing glad to have him switch our account from sprint.
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January 2022 by Michael Bublitz
Marie was super helpful. Answered all my questions and was very insightful. I will be back to buy my phone.
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November 2021 by Maria Vann
Can anyone actually work at the store or was this a museum? the only customers there were my husband and I and we waited 20 minutes while the guy stood behind the guy and oogled at us. All we wanted was a SIM card. I’ve never really had a conversation that ended with “I can help you with that” it’s always “go to the app” and out the door.
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November 2021 by Chris Spallas
Izzy was amazing! She helped signing me up for EBB and multitasked throughout the process! My friend referred me and I am definitely referring more friends! Great personality!
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October 2021 by Leroy Jasso
The ladies where fast and knew what they where doing. Thank you to Selina who tended to our cell phone questions!
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October 2021 by Maria Schulz
Thank you to the ladies at Cricket wireless in fondy. They have the best customer service!
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September 2021 by Nancy Solis
My experience at cricket was great!
