Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders for in-store pickup, or arrange delivery. The staff at Verizon receives consistent praise for being very friendly, helpful, patient, kind, and intelligent. Multiple reviews highlight representatives who provide fantastic service, telling the truth without hidden fees. They assist with a wide range of issues, from setting up new phones and managing account problems to fixing malfunctioning devices. Employees are noted for being super helpful through chaotic processes, including fraud and credit checks, and even staying after close to ensure customers walk out happy and prepared. The store is described as the only place that will actually help with any issues, earning it a very high rating from satisfied customers.
We went in to upgrade a line tonight. Bill helped us out. He was funny and patient and stayed late for us. Honestly went above and beyond!
December 2024
My husband and I had a GREAT experience at Verizon last night (11/30/24), especially with the representative that helped us (Marie). She was very friendly and helpful throughout the whole process. We walked out happy and prepared to use our new phones. Thanks again to Verizon and Marie!
October 2024
Jordan was super helpful and patient in getting my dad's phone back online after we had a difficult time getting back into his account.
