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February 2024 by Chad Covert
Worst customer service helpline ever. 1 hour quoted ready for pickup. A day later still not ready.
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February 2024 by Jennifer Johnson
Horrible customer service. Went in there to purchase a desktop, sales person sold me wrong monitor. Cannot call up to store takes you to online sales tech , or customer service when you call location number. Had a bad experience on phone with sales people who do not know products… had to back to store, had a horrible experience with Calvin who called his manager who in return told me to come back the next day. Calvin had the WORST CUSTOMER SERVICE! Do nit recommend this store!
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February 2024 by Joel Levison
Great place, great people, great location
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February 2024 by Colin Gerek
Very very helpful and very nice
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December 2023 by Erin Alexa Sotelo
This is a good Best Buy store. Employees are welcoming and very helpful when you have questions or need help with anything. They are very nice. My brothers really like going here. Lots of good deals pop up once in a while too. There are lots of options to choose from for the basics such as appliances and commonly used electronics, or there are lots of more specific items for gaming, photography, phones, etc. It’s fun just to walk around in the store and look at everything they have, even if you don’t need a specific device. I recommend this location.
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December 2023 by Chirantan chokshi
Best buy did not help with my purchase and free gift that came with order. Left me with calling customer care who after about 5 hours on the phone agreed to the mistake but won't do anything about it. Please avoid best buy. This has been mentally tiring and harrasment experience for me after purchasing about $580 worth of items from them.
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December 2023 by c-dubb
Go to a store and ask a simple question. The the blank stare and let's look online response should explain why this company is headed down the tubes.
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December 2023 by cherie raffel
Terrible customer support! I called customer service and was sent to the some call center. After much consideration she said she couldn’t help me but transferred me to another call center. I was on the phone with this person 45 minutes, and he said he needed to reboot his computer and simply hung up on me. He had my number in case we got disconnected, but didn’t bother to call back. . The customer comes last. Go somewhere where they value your time and money, not Best Buy
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November 2023 by JAYBONE of STP
Wanted to make a small purchase yesterday, and yesterday being Black Friday, I wasn't sure of what my odds were going to be. Well let me tell you that Hunter went above and beyond what I expected yesterday. He and several of his fellow co-workers were hunting (no pun intended) down a Mic/Webcam Kit for me. Yes it took a while but he and his crew never gave up and finally found the one that the store said it had in stock. From a guy who'd been podcasting for 10 yrs and needed a serious upgrade, you made it happen. Thank you so very much.Jason Haefer - Grafton
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October 2023 by The Divine Watch Me
The sales advisor there by the name of Nima did a note and review-worthy job in assisting us when we went shopping at this Best Buy location! Thank you for your help, you did great!
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October 2023 by Darren Woods
ELITE SERVICE !!! I had to take a moment to tell the manager how impressed I was. He delivered a pleasant conversation and impressive degree of EQ. We talked about the effects on covid and good help.
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October 2023 by Ozaukee Talent
Was able to return an item quickly and without hassle. Floor staff are always helpful.
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October 2023 by Chris Bertschinger
Plenty of product availability and friendly staff. Nice to see it has more products and displays set up on the floor, where in the past it used to be a lot emptier.
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September 2023 by Judy Grodsky
Wanted to share how great Gabe was in helping us find a microwave oven to fit the space we have now. Gabe works at the Fox Point Best Buy. Thanks for your help.
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August 2023 by Atark
As someone who shops here often, a lot of these bad reviews are false.1. Best Buy stores do not have direct lines. Calling a store will always redirect you to a national hotline. They aren't ignoring your call, they just dont receive it.2. If you need help, just ask the host(ess) to send someone over. You cant just sit in an aisle and expect one of the few Sales workers to know you need help. By letting the greeter know you need help they can relay the info to everyone so the workers actually know where to go.3. In addition to my last point, there is a “line” of people who are being helped. You cant just walk in and expect help right away on a busy day, you have to wait your turn.
