The Home Depot in Franklin, WI, serves the community with a variety of tools, appliances, outdoor furniture, building materials, and gardening supplies. Customers appreciate the wide selection available for home improvement and gardening projects. Many find the seasonal plants and flowers to be fantastic, although there have been some complaints about wilted flowers. While the store offers a good range of products, some customers note that the lumber prices are higher compared to competitors. Customer service experiences vary; some shoppers have reported difficulty in receiving immediate assistance, while others have praised the helpfulness of staff members. One employee, recognized for excellent service, provided valuable advice and knowledge about window treatment products, enhancing the shopping experience. Overall, The Home Depot in Franklin is a go-to destination for DIY enthusiasts and professionals alike, offering a mix of quality products and knowledgeable staff, though customers may need to be patient when seeking assistance.
Went in today looking for help in the paint department. DJ had exceptional Customer service skills. He was patient, kind, and knew what he was talking about. Anything to do with paint, that's your guy! Thank you DJ appreciated your help today.
June 2025
Like Home Depot. Their seasonable plants and flowers are fantastic. They sell Milwaukee brand tools which is what I was looking for.
July 2024
It's an ok home improvement store. Not always able to get help right away and lumber is higher priced than Menards just nice that the lumber is indoors.
