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February 2024 by Eric Landshaft
My wife and I deal with the staff at this post office quite frequently and they have been nothing but friendly, helpful, and patient with both us and other customers. I just feel like the staff deserve a bit of recognition for consistently delivering great service!
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October 2023 by Melissa Tabaska
I had a piece of certified mail that I waited days for it. They kept missing me, I figured I would get a note in the mail to come and pick it up from the post office. Never got any notice of attempted delivery. Finally I get a notification on the tracking information it was delivered to my neighbor by MY request. I did not authorize or sign to have it delivered anywhere else. Never even went to one of my neighbors! It was an extremely important piece of mail I almost lost! Extremely disappointed.
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October 2023 by S B
I'm very surprised by all the negative reviews. I've never had a problem. I think their service is great. ??
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October 2023 by Dominika Bajguz
I've had nothing but good experiences at this post office. The same gentleman is always working when I have been there in the evenings and he is friendly, good natured, and helpful!
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August 2023 by Dark Magician23
Very rude staff. Will not let you pickup package unless you a physical ID with you. Told them had to pick up an order and they wouldn’t let me without and ID even when had the signature slip.
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May 2023 by minnstar 13
After moving here a month ago I’m still not receiving my mail in a timely manner like I used too up north. I don’t know if they are short on postal carriers or just slow in general but it’s really frustrating. If this doesn’t improve fast I may have to call on the pony express for help!!
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March 2023 by Eric Derhammer
I live in Whitnall Park Apartments. We couldn’t access our mailbox due to a broken key for a week. We explained this to the post office and STILL A MONTH LATER they are bouncing my mail back to sender. My tax forms. Important things I need. They just can’t get it right. And they say they are looking into it that was a week ago and still not a single envelope. Hope you like subpar Mail service if you move to Franklin.
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March 2023 by Todd Williams
I use this post office a couple time a week and the employees have always been courteous and helpful.
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October 2022 by RathRaholand
Qin is so engaging, helpful and fun, so full of vibrance and goes above and beyond to help with any questions or issues!
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July 2022 by Janna Wright
This post office has some patient, hard-working, staff! I stopped in to do a work errand and the card reader was down (apparently at all stores). I made my way back to my car and a staff member knocked on my door window to let me know the card reader was back up. He came all the way outside to my car to let me know, saving me a trip. He didn't have to do that but he wanted genuinely to help me out. My visit was fast and noticed a lot of patience the staff showed. Customer service of any kind is never easy, and sometimes USPS offices don't have all the resources/staff they should have (not staff's fault). Be patient and kind!
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March 2022 by Douglas Schulz
Mailed a couple of packages today. Staff was very friendly and helpful.
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January 2022 by TJayH
My local post office. I've always received great service. Only problem is Louis DeJoy! He needs to go ASAp. Can't believe he is still there.
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November 2021 by Tri Pham
Probably the worst postal service in the state of Wisconsin. Customer service is awful.
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July 2021 by Zach :x
Didn't even bother trying to deliver my package. They just let it sit at the post office then proceeded to send it back. I got no notices or anything. Seeing other reviews made me nervous so i checked the tracking and sure enough, they didn't even try to deliver it.
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May 2021 by Lorelei Grabowski
Not sure why folks have such negative things to say — I’ve always had great experiences here (5+ years)! There’s usually not a long line because the employees are very efficient and helpful. The location is nice and neat. I have done everything from passports to shipping odd items and returns, and the staff are always professional. We’re lucky to have a post office like this in the neighborhood. Like others have said, respect goes both ways.
