-
April 2025 by Lynn Pagac
Great experience with Floyd being very helpful, but I think it's ridiculous that Verizon wants customers to purchase a brand new phone just to save a little more money. Especially when my phone is in excellent shape!
-
April 2025 by Mike Kremski
Brandon is great to deal with. Store is very nice.
-
April 2025 by Leon Saryan
Brendon was extremely helpful and solved my complex problem immediately.
-
April 2025 by Mary Palok
We had a great experience with Floyd. We had 3 lines added to our existing account and 4 new phones which Floyd went above and beyond to get all of us set up, everything transferred and ready to go! Thank you Floyd!!
-
March 2025 by Amy Gerow
We had an excellent experience with Floyd, he reviewed everything in detail and was extremely patient and kind. He went as far as helping us put our new phones into our new cases, and the screen protector on too!
-
February 2025 by Kathryn Ratenski-Harrison
Efficient-cordial- got my questions answered-
-
September 2024 by chris carle
Brandon really went above and beyond to help me get the best deal possible. Definitely recommend coming to this store. Super cool guy.
-
September 2024 by Zee Castelan
Honestly worth the drive from Gurnee to Wisconsin!
Brandon, was very helpful. Made sure I was able to early upgrade and transfer info. While helping out other customer! I would ask for BRANDON for help!
-
July 2024 by Susan Phipps
Brendan helped me out, explained verizon pricing to me and pricing for various phones. He was great!
-
May 2024 by Chris Larson
Update: Had to reorder the watches. Jovo Skavo was able reorder them and worked with us and Verizon to fix most of the rest of the problems. Not changing my rating yet, will see if this order works well and repost.
Have had nothing but problems with the customer service here. Ordered watches to be delivered to the store February 26, now March 30th and watches were "lost" even though one was delivered on the 28th and the other March 5th. Now we're waiting to hear about what's going on with the new reordered watches and nobody here can tell us anything other than it's in process. I will never shop this location again. I'm getting charged for watches and service I can't use. Thanks Victra.
-
May 2024 by Scott Bagguley
I can't say more kind words about Jovo who helped me today and getting the opportunity to watch him help other customers as they came in. He is patient, calm and has the customers best interest in mind to make them happy.
I was in there for 3 hours today dealing with an issue I had been struggling with for months and probably spent 10 hours on the phone with no success. He worked with me as we got bounced around from department to department to explain the issue until it was finally resolved. All while maintaining patience and helping out other customers with efficiency as they came through the door. His ability to prioritize and multi-task while maintaining a calm presence is very comforting. Everyone I witnessed walked in left extremely happy, and so did I. Great stuff to see!
-
April 2024 by Rubi
Great customer service
-
April 2024 by Donald Hannes
The store manager, Collin Staudt is a customer service warrior. He interfaced with offsite Verizon tech support for 1-1/2 hours to resolve a phone service issue. He was knowledgeable and helpful throughout a frustrating issue. Kudos and a standing ovation for your stellar assistance, Collin.
If I could provide a notable salary raise, I would. Verizon is lucky to have you!
-
November 2023 by TJ Staudt
Collin was excellent to work with. He helped us move all of our family phone lines from ATT.
-
November 2023 by Jay Link
Great store, the people working here are so helpful and knowledgeable! So happy with my new phone, and the service is amazing. Thank you so much for all of your help!!
