Victra is a Verizon Authorized Retailer in Franklin, WI, committed to providing a great experience for customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff, known for their knowledge and dedication, aim to connect technology to life in a trustworthy and enjoyable way. Customers have praised the exceptional service provided by the staff. Floyd is noted for his patience and thoroughness, helping customers set up new phones and transfer data seamlessly. Brandon has also received accolades for going above and beyond to secure the best deals and assist customers with upgrades and transfers, even while managing multiple tasks. Jovo is recognized for his calm demeanor and efficiency, effectively resolving complex issues while ensuring other customers feel attended to. Many customers express their satisfaction, stating that the drive to the store is worth it for the high level of service they receive. Overall, Victra stands out for its friendly and helpful staff, making it a reliable choice for wireless needs.
The manager Dre and the employee Jacob that helped us today both went above and beyond with their customer service. We are new Verizon customers for life. Thanks again for helping us make switch.
April 2026
Excellent service from Dre. Helped me back into my Gmail and wasn’t very patient.
April 2026
Jacob and Dre were awesome helping me with a very complicated issue and I can’t thank them enough
