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March 2024 by Campbell Tereda
Every time I've been in the store I've had good service. The only thing I have to complain is my husband bought my ring there and there is a sales lady that keeps trying to get me to upgrade my ring. It's a beautiful and nice ring. I really like it and I keep telling her that plus I feel it would be an insult to him. It's not the size of the diamond (although it's a nice size) but the love and sentiment he felt when he picked that particular ring for me. I'll never change it.
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March 2024 by tamika black
The salesman Mr. Coleman was courteous and really knew what his product was, my only disappointment was for kays to be a high end store there were two very loud employees which I later learned may have been management. I would have given 5 stars for my salesman himself.
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February 2024 by Teresa Kienlen
Chris at bayshore was amazing!
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February 2024 by juston linski
Chris Maddie Imani awesome. Helped me pick out the perfect Valentines present for my wife. Everyone one of them is awesome. Will be back
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January 2024 by Joshua Tyndall
Showed up to the store tonight to buy a watch that I previously called about. Only two workers were available and helping the only other two customers in the store. I stood around for 20 minutes without any of them acknowledging me. These salespersons need to be taught how to multitask rather than investing all your time into one person. I’d give it a 0 star if I could.
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December 2023 by B H
Nae was great, she provided great customer service and also her recommendation on the items I bought was exceptional. I would definitely recommend friends and family to stop in. if they where looking to purchase jewelry from Kay’s.
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December 2023 by Andre Burks
Came in the young lady knowledge me right away and took her time. And show me items. And was very patient.
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December 2023 by Lucas Fisher
Amazing experience! Chris was very patient as my kids were a little noisy. He helped me select the perfect engagement ring for my soon to be wife. Also he was very detailed about the type of diamond and ring quality. Would highly recommend for a first time buyer!
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December 2023 by Mikayla Messer
I absolutely LOVE this Kay location. Everyone is so welcome and friendly and VERY helpful. I would highly recommend speaking with Chris or Sabrina because they are great to work with. I have never had a bad experience— only an amazing one!
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October 2023 by Kvgg
Minimal selection. Staff was not friendly. Did not greet us when we entered. Sales lady seemed a little snippy because I didn’t like how she arranged some rings “it looked better the way I did it”. Will not be returning to this location.
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July 2023 by Jeff Anderson
We had the pleasure of working with Renee Robinson and we couldn't have had any better customer service than what we experienced. She was extremely helpful and personable. We are definitely looking forward to our next visit to Kay Jewelers and working with Renee. Kay is very fortunate to have such an awesome and professional representative of their company.
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March 2023 by Evelio Nunez
Very nice environment sales rap was awesome no complaints
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February 2023 by Robert McCoy
A wonderful interaction with a Lead Representative. Taken care of - well past my expectations. Impressed with the turnaround for the repair. All went well. Highly recommended.
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December 2022 by Latosha Davis
I normally shop at Kay jewelers for the holidays. This Christmas I decided to buy some stocking stuffers for my for my family. I normally do not pay for anything from them online but I wanted to utilize my discounts. Once purchased I noticed the price was different than what I assumed it should be. I immediately called customer service. I had some questions regarding the billing of items. I wanted to cancel the order but while on the phone I checked my bank statement and saw the correct price was pending. I informed the rep who was helping me with it and told him NOT to cancel my order! Well I opened up my email today just to see if I received any notifications about pick up, and my entire order was cancelled. I've been trying to get this rectified for an hour and a half as we speak and they still can not come up with any type of solutions. Mind you, the price shot back up to the original price and they have the nerve to say to me, We can give you back the welcome discount of $25. We do not have anything to do with the sale price. Now I have to rush to find something for my family. I will never shop with them EVER AGAIN!! Reason why I did not go in the store to get the merchandise is because they were out of stock at all stores and they shipped them to store.
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December 2022 by Vanessa Depies
Wonderful experience shopping here! Came right before the holidays and Sabrina made our experience wonderful! She showed us different options of what we were looking for and found us the perfect gift! I highly recommend Sabrina anytime you are there!
