Extra Space Storage in Grafton, Wisconsin offers a convenient and reliable storage solution for the local community. With a team of friendly and attentive staff, the facility provides a seamless storage experience. Cathy, the associate at the Mequon and Grafton locations, has been praised for her exceptional customer service. Customers have highlighted her helpfulness, knowledge, and genuine care for their needs. From the initial inquiry to the move-in process, Cathy ensures that each customer is well-informed and their requirements are met. The storage facility itself is well-maintained and clean, with carts available to assist in the transfer of belongings. Customers appreciate the secure and accessible nature of the units, as well as the ease of accessing their stored items when needed. While there were initial frustrations reported due to staffing issues, the overall experience has been positive, with the helpful staff, particularly Cathy, Dustin, and Jessie, turning the situation around and leaving a lasting impression on customers. Overall, Extra Space Storage in Grafton is a reliable and customer-focused storage provider, offering a convenient and satisfactory service to the local community.
Miranda was very communicative and quick responses to questions and concerns as well as a great attitude and immaculate customer service. She made our visit worth doing business and we will continue to do so!
August 2025
Very efficient, very friendly, good dry units for last two years.
July 2025
I absolutely love this facility! It's very clean and provides carts to help transfer our belongings to and from the unit. Cathy the associate was so helpful and friendly. She gave me a tour and showed me how to access everything. Id definitely recommend this facility to anyone looking to rent some storage space.
