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March 2024 by Ken Wodtke
Great service and great company. We had a very complicated move and storage needs which have been met perfectly by Extra Space Storage. The staff are also friendly and very helpful. Also very easy access to storage units. Highly recommend Extra Space for you storage needs. Ken W.
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March 2024 by Dave S
Super easy process to set up getting a unit. Only took a few minutes. Our unit was spotless clean when we opened it.Would highly recommended!!
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March 2024 by Daniel Schaffer
Super friendly staff and very clean building!
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March 2024 by Meg D
Immaculate facility and helpful staff. They helped me test my access code, find my storage space and provided 'best practices' tips. Competitive and fair pricing.
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December 2023 by Bill Hindin
The staff was very nice and helpful. The place is clean and well-kept. I feel that my belongings are secure there. My only disappointment is in the pricing plans. After asking many questions before I selected this organization, I asked if I paid for one year upfront would it lock in the Internet price. My understanding clearly was yes. But once I signed the contract, and reading the fine print I found out it’s month-to-month and they can increase the monthly rate at any time. my feeling is this is shady billing practice and they use the Internet rate to suck you in and then can raise the rate at any time. So what’s the importance of my making a commitment to them if they won’t make a commitment to me?
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December 2023 by Jordan judson
Very friendly and accomodating staff. The units are in excellent condition as well.
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December 2023 by Fabio De Martino
ExtraSpace Storage was an excellent choice for our family to keep several rooms of furniture while awaiting a house build. Safe, clean, and the staff were very helpful!
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November 2023 by Israel “punkrockid” V
Awful experience so far. started paying for a unit since yesterday so it would be ready today without issues and tonight that i went to store my things the code they gave me didn’t work so I called and spent over 40 min on the phone just for them to tell me they were sorry and they couldn’t do anything for me until tomorrow morning so now the people that are moving my things are going to have to leave it all exposed in the streets on a pick up truck and they’ll have to miss work tomorrow because their office opens until 9:30. very frustrating experience. will never use them again and don’t recommend them to anyone
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November 2023 by Nannette DeBuhr
Renting, storing and moving out all went smoothly! Would definitely recommend this location as well as the company!
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October 2023 by Mr. Shoots
A cumulative 2-year review of Extra Space Storage in Grafton, WI & Erin, an excellent manager.I've rented over 20 storage units across different parts of the country for work and personal reasons. I considered Extra Space Storage in Grafton the best-run facility from a management perspective.Erin is a proactive manager who is always willing to go the extra mile to help customers. She has a keen sense of customer needs and can handle challenges effectively.Despite extreme weather conditions, power outages, ice storms, snow, and thunderstorms, Erin cleared the facility and controlled everything to ensure customers could access their storage units as soon as possible.As being in management in my professional career, I can, without reservation, see Erin managing a region or any facility in the US.On day one, what caught my eye was the cleanliness of the units, which are well-ventilated with 20-foot+ ceilings, climate-controlled year-round, and free from any moisture-related issues with great outdoor storage for campers, boats, and cars.My only regret is not moving earlier from Public Storage, as Extra Space Storage has a different philosophy on business management.If you're looking for a reliable storage facility, visit Extra Space Storage and introduce yourself to Erin. She will give you a guided tour of the facility and multiple options to suit your storage needs.s.
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September 2023 by Mallory F.
First thing I noticed was the cleanliness. Everything was super clean and everyone was super friendly. I especially love the level of security for entering and exiting. I went there in the early morning before the sun came up by my self and felt incredibly safe the whole time! I had to look into a storage unit pretty short notice and the price here was perfect for what we wanted!
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August 2023 by Molly Adams
Great facility and outstanding customer service! Unit was clean and well maintained. Very easy to get set up online from start to finish definitely recommend this company!
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August 2023 by Julie Hanson
The space will work out beautifully for my needs. It's clean and very nice. And the manager was very courteous, extremely helpful, and answered all my questions. Thank you so much for all your help Kathy!
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August 2023 by Mitchell Pribek
Rented Units with the help of Kathy and Erin, both were Great! Super Helpful, Short and To the Point (No getting into Major Details) and All My Units are close to One Another. Thank you Erin and Kathy!
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August 2023 by Chad Dillavou
Clean, safe, secure environment with a helpful staff who actually answer the phone when you call with questions. Overall a very good experience.
