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February 2024 by Nancy Folkers
Tim Palmer was excellent with our Verizon home internet when we visited the Grafton store on 2/24/24! Thank u Tim!!
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February 2024 by Laura Leech
Outstanding service once again! Thank you both Soup and Danny. Your patience and help in quickly securing a new phone for my daughter out in LA. You walked us both through options and what was best for us. We called over a few days and each time we were met with patience, relevent ideas and options that fit our needs and budget. Hats off for another fine experience! This Store I already heard offered phenomenal service and having become a customer I agree. Thank you...you gained another raving fan! Laura
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February 2024 by Nancy Werner
I had the best experience purchasing an upgraded phone from Tyler and Beau today. Their professionalism, courtesy and product knowledge was exceptional and I was confident in my phone selection based on their recommendation. Verizon is definitely well represented with Tyler and Beau.I also appreciated the technical advice from a follow up phone call with Tyler as well.Thank you!
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February 2024 by Mary Waldheim
I recently wanted to purchase an iphone 13 mini from Verizon. Unfortunately but understandably they were no longer carrying the Mini so I went to the the Apple Store to purchase. My experience there was far from positive - with 3 techs working together they were not able to correctly transfer my contacts, my gmail, and more, and I left wondering who I would be able to find that would help me with this. The next day I visited Verizon not certain that they would be willing to assist as I had not purchased the phone there. Not only were they willing but I received the best customer service that I have ever had! I had the incredible good fortune to have Alan wait on me. Not only was Alan willing to assist he did so with a level of expertise and efficiency that left the Apple techs in his dust! Alan was genuinely happy to help and he did so with a kind and patient warmth allaying my fears that I was taking up too much of his time. Outstanding customer service that was, quite literally, the best I have ever experienced - by far!!
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February 2024 by Nikki Eaton
Nothing against the staff personally, Verizon service is just not that great in the Grafton area. Had to switch over to their competitor to get good reception. Do better Verizon, upgrade your towers.
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December 2023 by Randy Puestow
Soup is very knowledgeable. He helped me with an issue I had with my business profile. Highly recommend!
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December 2023 by Kerry christenson
My husband and I came in to buy new phones. We were very lucky to have a salesman named Soup. He was very knowledgeable and guided us every step of the way. Is customer service did not stop when we walked out the door. We had some issues here and there. And when I contacted him, he immediately stepped him and went out of his way to find a resolution. This is someone that truly cares about his customers and his job. I hope verizon knows what a fantastic employee that they have with soup.
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November 2023 by sandy carter
I had to get my Dad's phone transferred to our account. We went to 3 Version stores near his new place and none of them were helpful. I always go to Germantown and Mequon for all of our Verizon services and purchases but he lives out in the Brookfield area. The first stores said they couldn't do anything. I drove him to Mequon and Shawn was not only willing to help us but he was great with my 87 year old Dad and helped us transfer through the whole service. He was great. The next day I had to get a hotspot device and went to the Grafton store. Kate and Mike were wonderful in helping me and suggesting my options. I have nothing but great things to say about them all. It was definitely worth the drive.... And my Dad is all set up and enjoying his new place thanks to your Verizon employees at Grafton and Mequon.
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September 2023 by Westin
Honestly am still used to the older style salespeople that you still come across every once in a while but they have upped their game. We met with Jake and he gave us recommendations but only at the request of us. No pushy sales tactics or anything and honestly was a really fun person. They have impressed me!
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September 2023 by Kendra Benson
Wanted to give a shout out to Kate at the Grafton WI location who helped us not only once, but twice getting a new phone. The first time we were there for an hour 1/2 on the phone with customer service trying to cancel a phone we thought we had purchased in store but defaulted to online purchase. Got that canceled and took about 3 weeks for the return and refund to go through. Came back a second time again there for hour 1/2 almost 2 hours again on the phone with customer service with two different representatives (one didn't know what he was talking about) and the other one was very helpful and I finally got my new phone!
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September 2023 by Matt Schaetzel
Danny was awesome. He went over and above ! He was more than willing to help months after the sale !
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August 2023 by Bill Stecker
Danny was super professional and made our phone upgrade very smooth. I am grateful!
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July 2023 by Al Ruppel
Danny V. gave the best customer service experience in person I have had in a very long time. He was patient, knowledgeable and went the extra mile to ensure I knew all my options when purchasing a new phone. A true professional!
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July 2023 by Lorraine Tenpenny
HIGHLY RECOMMEND DANNY!!! Danny was absolutely amazing. He continually went over and above when answering our questions and made sure we were completely satisfied with our phones. I have never had such an amazing experience at a Verizon store. Thank you Danny so much for all of your help!!
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May 2023 by Linda OBrien
My husband and I are always pleased with the customer service at the Grafton Verizon store, yet yesterday was an example of outstanding customer service by Michael. Michael assisted me with fixing something that went wonky with my new iPhone 14!! He was very knowledgeable and professional and did not make me feel like I was technologically illiterate!!Verizon is blessed to have him!
