Verizon's Cellular Sales store at 2512 Washington St. offers a friendly and helpful in-person experience for customers looking to upgrade phones, switch plans, or explore accessories. The staff is known for their kindness, professionalism, and willingness to go the extra mile. Customers have praised the team for making the process smooth and enjoyable, whether it’s switching to a new phone or setting up a new line. One customer specifically appreciated the assistance of an employee who welcomed them warmly, provided multiple options, and helped them find savings and the best phone for their needs. Others highlighted the knowledgeable staff, such as those who patiently answered questions, explained plans, and showed genuine care. Many reviews mention the staff’s helpfulness and friendliness, making customers feel valued and appreciated. The store also receives positive feedback for its clean environment, quick service, and ability to address specific needs without pressure. Customers have left satisfied with their new devices, especially praising the latest iPhone models and personalized customer service. Overall, the Verizon store at Washington St. is seen as a reliable, friendly place where customers can expect great assistance, good deals, and a pleasant shopping experience.
Jake went out of his way to help us correct an issue.
February 2026
If you want things to make sense and done right, I highly recommend seeing Jake at the Grafton Location. The guy is awesome and very professional. Definitely knows his job. I’ve been taken care of others but this guy is definitely the best.
January 2026
i was having trouble with transferring my number from my old phone to my new phone and alan did a tremendously great job. stress free and it only took about 20ish minutes for things to get resolved.
