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July 2025 by scott mcmillie
CONSUMER ALERT! Went in to get a new plan for the family. Guy BRIAN SANCHEZ seemed to be listening to are request not to be over 175@ a month but racked up are bill to over 300 a month we find out on are 1st bill. Also the guy didnt even put are address in correct don't get any service in gillett where we have lived for 8 years! Also pay over 800$ in cash which he said was for the tablet and accessories but we now have installments for stuff we paid out right. Total con man DO NOT GO HERE!
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July 2025 by N VM
always some type of hidden fees,
paid both phones off and im now im paying even more than my regular bill was.
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June 2025 by michael h
Had to switch providers. After 7 years basically lied to. Called to get a transfer pin and was given different information big shock. Us days is actually them days. Do your research online,buy online. Unless you know someone who works there or a business account. Got skipped over twice. Even though the app said 1 ahead of me. Now my phone works for nothing. Update ////// my new phone is junk I need a new one but I guess it doesn't have any warranty. Lost all my music and photos that are on my Google account. Thanks u.s. cellular.
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June 2025 by Norma Smith
I went in to store to change my service to US Cellular. Dillon supposedly checked to see if my 9 month old phone would work on the network. He told me I would have to get a new phone and suggested a new case, lens cover and screen protector. Total for what he tried to sell me was approx $1400. He also told me I needed to unlock my credit so they could do a credit check. I left with the plan to return the next day to complete the purchase and begin service.
On a whim, I went down the street to T-MOBILE to have them check my phone. They told me my phone would work and ultimately I chose T-MOBILE for my service. I still had the $1400 in my pocket that Dillon told m e I'd have to spend to get US Cellular service. Beware, they just want to sell new phones!
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April 2025 by Jio Arvizu
I want to share my recent experience to help other customers avoid confusion or pressure. It is NOT a requirement to purchase accessories when buying a phone from US Cellular. However, during my visit to switch from an iPhone to Samsung devices, I was told otherwise.
An associate asked if I wanted to purchase accessories, and when I asked if it was required, she replied, “It’s not required—it’s just how we make our money.” I declined, as I had already ordered accessories online. Moments later, her coworker interjected and insisted that I was required to buy two accessories per phone or they would not complete the sale, and I’d need to purchase the phone online instead. When I asked if this was a store policy or a corporate policy, I was told it was mandated by corporate. The original associate then backtracked, saying, “Sorry, I guess the policy changed.”
Due to this inconsistency and pressure, I left without making a purchase. I later contacted US Cellular’s corporate office, who confirmed that this is not their policy, and that stores are not allowed to force accessory purchases. They filed a report with the regional manager regarding the incident.
I’m sharing this review so others are aware of their rights as customers and don’t feel pressured into buying unnecessary accessories.
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February 2025 by Crystal Moreno-Jones
Horrible customer service. Horrible signal. Just in all horrible everything.
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February 2025 by Angela Tadych
Amazing customer service. Thank you cool Dillon and internet Dillon. :) went back a few times to gather info and get everything transferred over and each time had prompt service and knowledgeable staff. Thank you, all.
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October 2024 by MXiong Yang
Extremely Disappointed with Customer Service at US Cellular on Oneida Street in Green Bay, WI (10/08/2024)
Today, I went with my parents to the US Cellular store on Oneida Street in Green Bay, WI. They had upgraded their phones in-store, which were then shipped to them, and I was helping my dad transfer his data. Unfortunately, the data, including music, didn’t transfer successfully, so we went back to the store to seek assistance.
As soon as we explained the situation, Joseph Kelly was quick to tell us to “Go to Apple.” We had already contacted Apple, and they advised us that the carrier should also be able to assist with this issue. (As an AT&T customer, I’ve always had smooth upgrades and data transfers through them.)
When we explained this to Joseph, his response was that he didn’t understand why Apple would direct us to US Cellular, saying it’s “their phone.” My question is: if US Cellular sells Apple products, why can’t your staff help with a basic data transfer? Why sell the phone if you’re not going to support the customer?
Joseph Kelly’s attitude became even more frustrating when he responded, “I UNDERSTAND THAT” after I explained we had already attempted the data transfer. He had no solution to offer, just suggested that I do it myself, again. When I asked for someone else who actually knew what they were doing, his attitude didn’t improve.
After this experience, I can say confidently: I will NEVER consider US Cellular as a carrier. In fact, I advised my parents to take their business elsewhere, too. After this unpleasant interaction, Joseph Kelly had the nerve to try and upsell my parents on home internet and a tablet. Why would anyone want to purchase more from someone who clearly didn’t want to help in the first place?
I’m deeply concerned about the level of service being provided here. If I hadn’t been there with my parents today, would Joseph Kelly have treated them even worse? Does he think this is an acceptable way to deal with customers?
This was unacceptable and unprofessional service, and corporate definitely needs to address this situation. US Cellular, do better.
(I will add that Dylan B did come half way through and helped turn my parent’s experience around but for me, the first J Kelly guy already ruined it)
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February 2024 by Kristia Ponton
When I need to speak with an associate for a more clear understanding or a question and I call the store, why can't I speak to an associate at the store and not someone overseas or what I assume is overseas?
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February 2024 by Kevin W.
very dissatisfied, I talked to a rep in the billing department, he stated our bill should be $180 and they've been billing me for months $260 and he had no explanation for it. and he also didn't offer to look into it and get us a credit.
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August 2023 by Samantha Luna
Dylan was great! Got 2 new phones and accessories and made it very easy.
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August 2023 by Rodney Miller
These people are a bunch of clowns. Especially Juanita. They should give her a trophy for being employee of the year.
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August 2023 by Samantha Myers
Dylan was great! Got 2 new phones and accessories and made it very easy.
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August 2023 by Jose Lem
Waited 3 hours. Ridiculous
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June 2023 by Kimberly D.
I went into the store with the full intention of upgrading my service. I had found the phone I wanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!
