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February 2024 by Kristia Ponton
When I need to speak with an associate for a more clear understanding or a question and I call the store, why can't I speak to an associate at the store and not someone overseas or what I assume is overseas?
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August 2023 by Samantha Luna
Dylan was great! Got 2 new phones and accessories and made it very easy.
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August 2023 by Rodney Miller
These people are a bunch of clowns. Especially Juanita. They should give her a trophy for being employee of the year.
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January 2023 by Katya Ivashniova
Kelley Delaney is very knowledgeable and patient, helped me to switch plans quickly. He is the best consultant at this location.
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December 2022 by Matt Kallas
Excellent place to work with us on updating our phones! Especially enjoyed working with Sam Utrie. Very helpful and knowledgeable and great to work with. Thanks Sam!
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December 2022 by Jason Haasch
Excellent service options were easy and explained thoroughly. I have been with them for almost twenty years for the company cellular needs and would think of changing.
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December 2022 by Дуся Пупкина
Kelley Delaney is very knowledgeable and patient, helped me to switch plans quickly. He is the best consultant at this location.
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December 2022 by Katya Kind
Kelley Delaney is very knowledgeable and patient, helped me to switch plans quickly. He is the best consultant at this location.
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December 2022 by Alaina Stodola
Terrible service from a blonde lady with a lip piercing! Awful attitude and very opinionated about what type of phones we wanted which is probably due to the fact that they had to order them and she may possibly work commission. You should have training on good customer service because badgering about what type, color and GB a person wants (which we wanted 512 so not trying to cut cost or anything) is not okay. She was persistent on asking multiple times why we would need/want that much space. Is it really any of her business? No! I asked for a product and if you can’t provide I will find it elsewhere. Dillon had great customer service and was very kind though so I don’t think badly of the store entirely, you just need better judgement on who to keep on your sales floor because you just lost a pretty big sale. Sorry, not sorry.
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December 2022 by Brooke Payette
Adrianna was very inconsiderate on our situation due to a family members health. I have never been so upset with customer service before.
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October 2022 by Matt D
I waited 2 hours just to leave the store an hour after they closed without any help. Walked in completely prepared to purchase new service and devices, by the time I left I decided I will never purchase anything from US Cellular with how poorly managed the store is. Thank you for wasting 2 hours of my Saturday.
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October 2022 by Kendron Bolden
Never ever will I go to this us cellular store. I'm so frustrated with the wait time and the attentiveness was zero. Thumbs down to this store but I went to the one in Bellevue and got good service needless to say it wasn't nothing like this particular store at all.
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October 2022 by Tory Achterberg
Had an appointment for 1:00, waiting 45 minutes an still wasn't help. We left an received a text we were in the front of the line an to come in the next 5 minutes. Would've been nice to know ahead of time that we could check in leave an they would text us when they were ready
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September 2022 by Cigars and small business
To long to put here, but in short, store agent mislead and now here we are
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August 2022 by Meghan Kiel
I had a 2 hour block on a Sunday mid-afternoon where I was kid free and could go to upgrade my phone. I got there, ended up being third in line for customer service and was told a 45 minute wait. Two sets of people came in about 25-30 minutes after me and were told a 30-45 minute wait even though no one in front of me had been helped yet. After an hour of waiting, two employees finished who they were working with and both left on break without saying anything to the remaining customers. It finally got to the point where I had to take myself off the list, even though I was next in line because I had to get to another obligation at 4pm and I knew even if I got helped immediately that I wouldn't make it on time. It was a waste of my precious little free time on a lovely afternoon. US Cellular's phone service is fine, but the customer service in this branch needs fixing, or at least needs to be honest with waiting customers about how long it's going to be.
