UScellular is a company that connects millions of people, businesses, and government operations through its award-winning network. They offer a variety of products including the latest smartphones, accessories, high-speed internet, and connected home solutions. The company emphasizes providing exceptional service from real humans, regardless of their size or growth. At their Greendale store, customers have experienced a range of service levels. Some, like a customer who simply needed a screen protector and phone case, received quick, friendly, and attentive service from staff members such as Jonas, who installed the items efficiently. Others, like a long-time customer, found the staff to be knowledgeable and professional, especially when assisted by salesperson David, who provided detailed comparisons and helpful advice without pressure. However, not all experiences were perfect. Some customers felt that the on-site staff could be more helpful in resolving issues, as one customer found the staff less knowledgeable and had to rely on customer care for solutions. Still, many reviews highlight the excellent service provided by specific employees such as Carol and Michael, who were professional, courteous, patient, and went above and beyond to ensure a positive experience. Overall, UScellular strives to deliver quality customer service, with many staff members earning praise for their friendliness and expertise.
Carol, the store manager from the city of greenfield wisconsin was super knowledgeable when it came to the products she sells. It was certainly nice to deal with somebody who was very polite. And knowledgeable.
April 2026
Had to update my SIM card or lose service. I walked in and was helped within one minute. The young man (Jay Brandt) who helped was very nice and had me out of there in about 30 minutes. If I have any problems, I will be going back to Jay.
January 2026
Zach was so helpful, professional, and kind. I would recommend the 76th location because of how fast and helpful he was. He gave simple and easy to understand explanations of products. He was great to work with!
