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February 2024 by john nelson
Great service dept!
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February 2024 by Tee “Nickname” Fee
As always, Wheel & Sprocket in Franklin, WI took proper care of my road bike. They are fast, efficient, and always do what needs to be done!
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February 2024 by Paul Kilp
Great experience working with Chelsa and Aaron over the weekend. They did a great job finding me exactly what I was looking for in a new bike a Burley and a bike rack. Another sales rep, can't remember his name, think it was another Aaron, helped show me how to get the new bike rack setup. Prompt service, every consultative and very friendly. Store was very clean and well laid out. Taking Covid precautions very seriously with distancing, only allowing 10 customers in the store at a time and all employees wearing masks. Nice job all the way around.
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February 2024 by Julio Munoz Jr
The guys at the Franklin location have done great work on my bikes and usually within a very short period of time. Competitive prices and helpful knowledgeable staff, highly recommend this store.
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January 2024 by Laura Zalnis
We have been very happy with the products and service offered to us by Wheel & Sprocket in Franklin. Staff members are friendly and helpful, and they work as a team. They really know bikes and can answer all questions and offer excellent advice. Since moving here, we have stopped in to upgrade our gearing to manage the challenging miles and hills of RAGBRAI, purchased many accessories, and recently purchased a new TREK Checkpoint for a future transAmerica ride. We are so happy that they are in our neighborhood!
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January 2024 by Nadine Giller
Beautiful showroom! I was greeted very warmly and was impressed how friendly everyone was. Thank you for a wonderful experience!
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January 2024 by Scott Villenauve
Wheel and Sprocket has excellent support and service. I have purchased 4 bikes in the last 7 years.
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December 2023 by Me Meir
Expert technical advice, service and sales.
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October 2023 by Morgan Aimers
I loved the service at the Franklin Wheel and Sprocket! I worked with Aaron to pick out the right fat bike for me. He was very patient and helpful. Patrick was also very knowledgeable and helpful during the process of me trying different bikes and getting my new bike dialed for me!I learned about Wheel and Sprocket at the Fall Color Festival and found their website very straight forward and easy to use.I had a great experience at the shop and look forward to participating in their fat bike races too! Thanks for the excellent experience!
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October 2023 by Cindy Krecklow
Love the knowledgeable and friendly service that is offered. Recently had my bike in for a tune up and it is like a new bike again. Fast turnaround so I can enjoy more riding this fall.
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September 2023 by Adam F
Special ordered a Madone through Wheel & Sprocket although I now live out of state born and raised in Wisco, W&S has always been and will always be my bike shop. They offer an unparalleled experience and excellent service. Big shout out to Collin and Patrick for making it a great experience.
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September 2023 by Scott Urbaniak
Great products and service! They were able to get a vendor to replace a part that was out of warranty at no cost to me. Collin went above and beyond what he needed to do, and I appreciate it and him very much! I would highly recommend Wheel and Sprocket Franklin to anyone!
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August 2023 by John D.
Special ordered a Madone through Wheel & Sprocket although I now live out of state born and raised in Wisco, W&E has always been and will always be my bike shop. They offer an unparalleled experience and excellent service. Big shout out to Collin and Patrick for making it a great experience.
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August 2023 by Dark Knight
Just bought a Fuel Ex 9.8 GX AXS gen 6 from the Brookfield store so I needed a road bike. I bought it because of the recommendation from this store.Took me a few days of visiting and watching YouTube before I settled on the Trek FX Sport 6.I am a little annoyed at Trek’s piss poor marketing. They advertised the bike as tubeless ready but the bike came with tubes, forcing me to spend more money to get it tubeless.I blame Trek for their false advertising on this part. The store had no part in this marketing mistake, they did their best to describe what I was getting and needed to get done to get it tubeless.Besides that annoyance, the bike was perfect after the tubeless conversion. It was done the next day and I had a blast riding it home.Thanks to the staff for their amazing help and recommending that I should look into the Fuel Ex 9.8 GX AXS. They will treat you like family here.
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August 2023 by Betsy J
I cannot say enough great things about Wheel & Sprocket! Amelia and her team are just wonderful and so supportive to riders of all levels. Their support during the Leukemia and Lymphoma Society's Scenic Shore 150 Bike Tour was AMAZING! Thank you so much for helping our team members out with broken gears, a dead e-bike, and moral support for the riders!!!
