Advance Auto Parts is known for its friendly and helpful staff who go above and beyond for customers. One customer shared their experience of getting stranded with a broken idler pulley bearing on a trip. An employee named Tim lent his personal tools and found a replacement part, ensuring they could return home safely. This act of kindness showcased Tim's excellent problem-solving skills and dedication to customer service. Another customer noted that while other stores couldn't help, Tim quickly found the necessary parts, even ordering one for later pickup. Additionally, the store manager was praised for resolving a warranty issue effectively. Overall, Advance Auto Parts is recognized for its accommodating service and knowledgeable employees who are willing to assist customers in their time of need.
Was in line at Auto zone .They Where Telling People ,They Did not have the part ,told me they could not get one .Went to Advanced Auto ,Tim Found The Parts Right Away .One Needed to Be Ordered. Ill Pick it up on Tuesday .Helpful & Courteous ,Good Choice Heiring Tim
May 2025
Had what I needed and ordered what they didn’t have and received it the next day
April 2025
Had a unusual situation with a warranty item....explained the situation and the store manager (don't get his name) went above and beyond to make things right. I will be back!!
