“Excellent experience. Jesus first corresponded with me via email in a timely and professional manner. We had a very complex and stressful situation and he answered every one of my questions clearly. He also asked the higher ups when he didn't know the answer and reported back quickly. When I came in to the branch, everything he said was done, was (a rarity) and the rest of our dealings went off without a hitch. His calm and friendly demeanor was refreshing. The follow up after our meeting was timely and he did everything that he promised. He even looped in a supervisor when he knew he wasn't going to be in the office.
Good customer service is unfortunately rare these days. I truly felt like Jesus prepared for our meeting and didn't waste my time which was so incredibly appreciated.”
“This is Don Jacobson. I opened an account at Guardian credit union today. The process was simple and quick. The Branch Manager anticipated questions and kept the process flowing. It was a very enjoyable experience kudos to the staff.”
“I moved from Summit Credit Union to Educators Credit Union. The move was done with COMPLETE EASE. Summit wouldn't hold my DPOA on file. Educators Credit Union has my DPOA document on record and if a transaction needs to occur, will require the identifying information to be shared, as required by law. Went in to pick up my debit card from ECU and I was able to pick which design I wanted and it was done within a few minutes. Everyone was super nice. Even got a welcome email from Gaoyi Yang welcoming me and answering a few questions I had. An email from a real person, not just an automated message from their system. Awesome! Love the round-up savings account linked with the debit account, and the ability to customize your cards! App is pretty simple to navigate as well. Even got a text for more information on a credit card application. Much preferred over phone call!”
“The Oconomowoc branch of Summit is top notch. I found them while researching a car loan and my great experience with that transaction motivated me to open other accounts there. My long time trusted associate Cheston was otherwise assigned recently and Megan stepped in offering seamless service. Great team, I highly recommend.”
“I have been a member of Landmark (Chabelco) CU since the early 70’s when I worked for Rex Chain Belt (Recnord) and the CU was a small building on a corner of there property. My wife, two children there spouses are all members. Over the 50+ years we all have bought houses, cars, personal loans, paid bills, etc and I can’t remember ever having a problem with any of the transactions.”
“I moved to Wisconsin this spring and opened an account at this branch. Several weeks later, I needed a signature guarantee for my TreasuryDirect account. I made an appointment with the manager and it was signed with no issues.The only negative thing I can think of so far is the bank teller I spoke with (same one the two times I went in) typed a lot on his computer without communicating what he was doing, so there was kind of this awkward silence. But someone came out after a few minutes to meet me.”
“This is by far the best Credit Union! I recently opened a Heloc with them and the transaction was the smoothest I ever experienced. I have my mortgage with ECU and I first applied for a Heloc with them and they insisted I get an appraisal even knowing I have 40% equity. Summit took 1 look at my application and closed the line of credit in 2weeks no questions asked. Thanks Summit for treating me like a person and not a number, if I didn’t have such a great interest rate on my home I’d bring it over. You guys rock!”
“I had the opportunity to work with Sophia today. She assisted me in opening a business checking and savings account. Furthermore, she troubleshot what was wrong with my credit card, and was able to issue me a new one. She is very professional and in my opinion the most personable banker at Landmark. She truly listens and understands her customers needs and is effective at resolving issues. I’ve been a Landmark customer for years now, but this was my first time working with Sophia and I was extremely impressed. I highly recommend current customers and future customers to Sophia.”
“I have been a member for over 20 years and use Landmark for all of my banking and loan needs. I recently bought a new home and once I sold my existing one I went in to pay off my new mortgage....big moment in life! I walk in to pay it off and the teller announced me by name as I was next in line. To get that personal touch as I am having a big personal moment was really special. Shows the culture of the organization and meant a lot to me. Shout out to Assim Zaidan the teller for what he didn't realize as a huge deal to me. He should get recognized for that!Great work Landmark CU!”
“All around excellent experiences at Landmark from customer service to consumer lending. Took advantage of a 1% HELOC teaser rate last year and arb'd it with 9+% I bonds. Perfect experience with zero closing cost secured line of credit, monthly payments, and pre rate reset payoff.”