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“Excellent experience. Jesus first corresponded with me via email in a timely and professional manner. We had a very complex and stressful situation and he answered every one of my questions clearly. He also asked the higher ups when he didn't know the answer and reported back quickly. When I came in to the branch, everything he said was done, was (a rarity) and the rest of our dealings went off without a hitch. His calm and friendly demeanor was refreshing. The follow up after our meeting was timely and he did everything that he promised. He even looped in a supervisor when he knew he wasn't going to be in the office.
Good customer service is unfortunately rare these days. I truly felt like Jesus prepared for our meeting and didn't waste my time which was so incredibly appreciated.”
“My transaction was a bit tedious. Pedro and Rachel were very patient. My IRA transactions went smooth. Both very patient and professional. Thank you both for all your help!”
“Honestly nobody gives reviews unless they've had a bad time but I'm going to leave a good review because I always have a good time! Best banking, very personable, I love Francheska, Erika, and Christine so much!!!”
“I had a fantastic experience with Sean H., the Universal Banker at the Summit Credit Union on Spring City Lane in Waukesha. Sean was incredibly knowledgeable, patient, and went above and beyond to help me with my financial needs. Specifically, business banking. The whole process was smooth and professional. I highly recommend Sean and this branch for anyone looking for outstanding service.”
“I moved from Summit Credit Union to Educators Credit Union. The move was done with COMPLETE EASE. Summit wouldn't hold my DPOA on file. Educators Credit Union has my DPOA document on record and if a transaction needs to occur, will require the identifying information to be shared, as required by law. Went in to pick up my debit card from ECU and I was able to pick which design I wanted and it was done within a few minutes. Everyone was super nice. Even got a welcome email from Gaoyi Yang welcoming me and answering a few questions I had. An email from a real person, not just an automated message from their system. Awesome! Love the round-up savings account linked with the debit account, and the ability to customize your cards! App is pretty simple to navigate as well. Even got a text for more information on a credit card application. Much preferred over phone call!”
“I have been a member of Landmark (Chabelco) CU since the early 70’s when I worked for Rex Chain Belt (Recnord) and the CU was a small building on a corner of there property. My wife, two children there spouses are all members. Over the 50+ years we all have bought houses, cars, personal loans, paid bills, etc and I can’t remember ever having a problem with any of the transactions.”
“We have been associated with Landmark Credit Union for many years, starting when we moved here to Sussex 35 years ago.
They had the best mortgage rates at the time and we have always had great support and service from them for numerous situations.”
“First time opening an account with a new bank, and I’m so glad I chose Landmark! Klaudia was amazing — she made the transition smooth and stress-free, explaining everything clearly and thoroughly. She took the time to answer all my questions and went above and beyond to make sure I felt confident and informed. I truly appreciated her communication and patience. Definitely happy with my decision to bank with Landmark!”
“Shout out to Elizabeth as well as the management team here. Friendly service, and they were willing to make an exception in their policies to get me the flexibility I needed when I needed it - much appreciated!”
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“All around excellent experiences at Landmark from customer service to consumer lending. Took advantage of a 1% HELOC teaser rate last year and arb'd it with 9+% I bonds. Perfect experience with zero closing cost secured line of credit, monthly payments, and pre rate reset payoff.”