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August 2023 by Craig Pagenkopf
Hayward Marine has provided excellent service time and time again. I have a 2018 Ranger VS 1882 with a 150 Yamaha Vmax motor. The technicians are well trained and know what they’re doing. In addition, I believe the cost for all the services they have provided is a very good value. They get things done quickly and promptly as promised in a timely manner. If anything unexpected occurs, they are great in corresponding with you to work through any issues.
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June 2023 by Nathan Appel
I recently purchased a boat from this exceptional dealership, and the experience was absolutely fantastic from start to finish! Jeff, the salesperson, was incredibly informative and unbiased. He took the time to explain the features of each boat and provided honest insights into the pros and cons of each model. His guidance helped me make an informed decision without feeling pressured.The paperwork process was handled by Jaime, who did a phenomenal job. She communicated all the necessary information for registration with the state clearly and efficiently. The payment process in her office was quick and seamless, adding to the overall convenience of the transaction.On the day of delivery, John, the delivery specialist, was thorough and knowledgeable. He explained all the features of the boat in great detail, ensuring that I fully understood its functionalities. John also took the time to point out important safety considerations, leaving me feeling confident and prepared.I must also commend the dealership for their exceptional customer service. Due to a delivery cancellation, there was a possibility of a delay. However, Jeff managed to rearrange the delivery a day earlier, which was a delightful surprise and a testament to their dedication to customer satisfaction.In conclusion, my boat purchase experience with this dealership exceeded all expectations. The expertise and professionalism demonstrated by Jeff, Jaime, and John were outstanding. I am extremely satisfied with my purchase and eagerly look forward to future business with them. I highly recommend this dealership to anyone in search of a boat, as their exceptional service sets them apart from the rest.
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June 2023 by James Moulton
My wife and I recently purchased a new pontoon from Hayward Marine.They proved to be very customer focused and exceeded our expectations during the entire process. Jamie and Jeff run a great business. Thanks Hayward Marine.
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November 2022 by ad bnt
Can't say enough good things about Jeff (owner), Nick (sales) and everyone else there.I was randomly and sporadically taking on a lot of water and couldn't figure-out why. They did a thorough inspection, Lake-tested but couldn't replicate the issue or identify an obvious cause - since it was mid-Sept I just left the boat with them to store for the winter and I figured that was that - and I'd have to decide what to do with a potentially u/s boat in the spring.Turns out they took it out again (didn't charge me for the second lake-test and inspection), and managed to find and fix the problem. I only found out when I got the winterizing Invoice that also detailed them finding & fixing the leak - at no additional charge!I have a 35yr old 16ft speedboat which serves my needs, but is ostensibly one-up from scrap. Hayward Marine is selling Brand-New $100K Pontoons, so they don't really need low-end/minor repair jobs like mine.Nevertheless, Jeff took time to have several long conversations about my issue and general boating ownership(this my first boat so I have limited knowledge and experience) and then they went above and beyond to actually solve my issue.Great customer service backed up by an obvious depth of knowledge and expertise.
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May 2022 by Amanda Creed-Schnack
Everyone at Hayward Marine was fabulous in helping us get all set with our “new to us” boat! The first weekend there was a super minor issue, but they got it fixed right away and got us out on the water! Everyone was very kind, friendly, and super helpful!
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March 2022 by Pat Koerselman
Very helpful. Clean and nicely laid out. Will go back.
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November 2020 by Ross Mayer
Liked it so much we bought a boat.
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October 2020 by Steven King
Great place to do business with. Very friendly and knowledgeable people.
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September 2020 by Karen Carvell-Hutton
Helpful owner with large selection of pontoon boats. From used to new with various sizes.
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August 2020 by bo Skillman
Update to below earlier review ... problem was resolved by Hayward Marine. Getting two stars because the employees are nice but it you are looking for engine repair work, nice does not quite cut it. A simple tune up on my Mastercraft resulted a very rough running engine. After waiting 3 weeks to get the boat back in to fix this issue (which did not exist prior to my "tune up") I brought the boat in only to be told they would look at it within a week. Week passed and it was ready for me to pick up. In spite of them water testing it and rebuilding the carburetor, the boat still runs very rough. I called again and they said to drop it off again and they will try getting to it within the next 2 weeks. I have decided to cut my losses and aggravation and find a new mechanical shop.
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July 2020 by Peter W.
my pontoon needed an emergency repair right before three of my grandsons were coming for a week. Jeff went out of his way to get the boat in and then repaired. Then to top it off he delivered the boat at 7:30 pm and saved the day for me and my grandsons. Great service !! We could not be more satisfied and are very happy that we bought our pontoon from Hayward Marine.
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June 2020 by Dog Friendly
Fantastic experience during not only this troubling pandemic but also Hayward Marines busiest time of the year. We purchased a new Bennington pontoon which was delivered to our lake, gas tank full and ready for our enjoyment. Thanks Jeff!!!!!
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May 2020 by Tom Schneider
We are so impressed by Hayward Marine’s due diligence to covid-19....we appreciate that they are still on the front line getting our boat in the water and yet keeping us all safely distant. Thank you Hayward Marine! We promise to be responsible with our social distancing boating!
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February 2020 by Allan Weber
I've had a lot of business dealings with this place over the years and I've always been extremely satisfied the last time I was there the same owner was very unhelpful and very rude and treated me like a redheaded stepchild I hope he was just having a bad day I will definitely go there again and see which which person that I get
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November 2019 by Helen Yourchuck
Jeff and his staff are amazing! They listen to you, have great suggestions and always point you in the right direction.
