Ixonia Bank is a community-focused bank with friendly and helpful employees who prioritize good customer service. Customers appreciate the knowledgeable and patient staff, especially when opening accounts or setting up electronic services. The bank's branch in Ixonia maintains a welcoming atmosphere, with staff like Mary H providing efficient and friendly assistance. While some customers have experienced frustrations, such as limited availability for transactions at certain times, overall, the bank’s employees are dedicated to helping clients. With a mix of personal service and convenient banking options, Ixonia Bank continues to serve its customers with care and professionalism.
It was frustrating on 12/1/2022 when I walked into the bank at 11:30 AM to take out a new CD and they had no one available that could do the transaction. This may be more common at a branch location, but at the home office this is unacceptable. I ended up driving to Watertown where the job was completed with no issues.
August 2020
Everyone is always polite and courteous ready to help you when you walk in the door. Meets all of my business needs in a very timely manner.
July 2018
Super friendly, knowledgeable, helpful with everything, saved my butt after Guarantee Bank closed and froze my accounts. Family friendly. I'll never regret joining. You won't either.
