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“Caden provided outstanding service today. Even with the store being busy and handling everything on his own, he kept everyone in good spirits with his positive attitude and friendly apologies for the wait. Caden is a ROCK STAR and we appreciate the awesome service he provided.”
“Store is really clean, really presentable & the gentleman really kind and helpful, helped me solve the problem we had, and got a new phone for a really good price ??”
“Jera was so amazing helping me out with my phone.she was able to help me with my work login in. She deserves a raise and a bonus because she is very knowledgeable and great at her job! Thank God for her! Dre helped me not that long ago and was a incredible person! I will always choose this location!”
“Most definitely fast with getting the job done guarantee satisfaction with the work that is being done on your phone and once it is returned, it is like it’s new. I definitely recommend I fix it fast as your phone repair service when in need of having repairs done the owner is an outstanding person keeps you entertained through conversation while your phone is being repaired so it is never a boring wait Definitely five stars”
“I was having issues with an online order, and after many hours with online customer support, I gave up and made an appointment at this Verizon store. I walked in was seen immediately, and Andrew had actually read my appointment comments and was ready to fix the problem. I was out the door in 20 mins, and the only reason it took that long was because the replacement device needed to charge before activating. I highly recommend this store for fast and knowledgeable solutions.”
“Very helpful. Even though she wasn't able to unlock my phone, she was very helpful in both trying to fix the phone herself but also told me exactly what I have to do to call and get it worked out. This is a very good store.”
“I had one of the best customer service experiences if my life here. I just turned 18 and had to set up a phone plan with zero knowledge, and I was a little overwhelmed. Katherine P was the person that helped me, and she was an absolute gem. She went above and beyond to create a welcoming and friendly environment, had excellent knowledge on any questions that I asked, and helped me get set up with a new plan and a new phone on the spot. She even helped me pick out a new case! If I could give her more than 5 stars, I would. She was kind and funny, and above all, she just felt genuine. Katherine, thank you so much for your help and your kindness. It really meant a lot to me.
I would gladly recommend cricket and this store in particular. Have a good one!”
“Worst customer service of my life. I tried to switch carriers online and they screwed it up. My phone is dead T-Mobile didn't make the connection. The chat person(?) told me to CALL their help line.
Update to my previous review.
I went to the store in Janesville and in 3 minutes they solved the problem that the online customer service spent 3 hours trying to fix with no solution. The guys in the store were awesome. If you are going to switch carriers do not do it online, go to the store, do it in person.”
“I just came from the Milton Ave Boost store.As a manager at Local chain in janesville I have not had such great service as I had today! She was the best! Very informative! Smart girl! Give her a raise!! I'm not sure of her name but think it was Kerstin.”
“From out of state, recently came in for a new phone because of broken screen. Jacob assisted me in getting a new phone and continuing my service. Metro did not send me a survey for the interaction so the least I can do is provide a review. He was fun to interact with, extremely knowledgeable and quick at his job. Thank you for the 5star service sir.”
“I was having much trouble with my cell phone Samsung S22 Ultra and I went to the Beloit US Cellular store and they were absolutely no help! They sent me away without a solution for why I couldn't see my text messages, never asked me about storage uninstalling/reinstalling the app or anything. I then went to the Rockton, IL US cellular they were somewhat helpful they told me to clear out my storage. But Bailey at this location for Janesville was a life saver!! She knew the problem immediately! She uninstalled the app for text messages and reinstalled and it worked!!! Thank you so much Bailey for knowing what to do and relieving my stress from this whole ordeal!”
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“Thank you Brandon and Jess (Janesville, WI) for your determination and patience with trying to support us with our phone transfer issues from US Cellular to AT&T! It’s greatly appreciated. Jess especially for even willing to stay late. Tech support thru AT&T could learn some serious customer service skills from you! Too bad they can’t clone you!”