-
January 2024 by yvonne whipple
Paul St JohnAbsolutely excellent helperWonderful
-
January 2024 by Ana
Bad experience here, the kid made it obvious to everyone in the store he didn't want to be there because he got called in. Wouldn't help the guy before me because he didn't want to do the extra work. And told everyone in the store, a couple people walked out when they heard that. Then he said he couldn't help us get a phone, because I recently got married and haven't changed my last name on my account yet, but the address matched because I get mail from them every month so he lied about that. Went to another store and got a phone no problem, I guess that store is missing out on some money. Been with is company for 20 years and never had an issue. Kids these days just don't want to work.
-
January 2024 by Tom Osmond
IS company is a phone company? Don't try calling them. You won't get through.
-
December 2023 by Marsha Havertape
David Heim is a great customer service representative of your store in Pinetree Plaza in Janesville WI. He is the manager of this store and is very much in tune with the public and his staff. Handles himself in a very professional manner. He helped me purchase the phone I needed and was very helpful with any questions I had.
-
December 2023 by Dennis Berlowski
The staff was exceptionalDavidDanielleEsterSo pleased and so very helpful!Recommend this store for service always!!!
-
November 2023 by Rayanna Casper
Thomas was super helpful, knowledgeable and friendly. Would recommend him anytime and this location anytime. We had a much better experience here than the other store in town.
-
November 2023 by Mark Helwig
Excellent service! Paul and associates were very helpful with a team effort to complete our requests.
-
July 2023 by Cassidy Kilburg
I have talked to at least 20 different people in customer service trying to get a problem resolved, but nobody would help me. I went into Janesville pine tree plaza store one time and Larry Hamilton was able to help me solve my problem in less than an hour after many weeks trying to fix it with customer service and I’m so grateful for this employee!!!!!
-
April 2023 by Marsha Bingham
We added an account, upgraded a phone and spent a good portion of our morning at US Cellular in Janesville at the Pine Tree Plaza. We had many questions but Jose and Ester were so patient with us and made sure we were comfortable with everything before we left the store. I am so appreciative of their dedication to best in class customer service!The rest of the staff was great as well- talking with us as we waited.I highly recommend US Cellular for your phone service and especially this location and this team to get you started!
-
February 2023 by Marshall Reese
A couple of months ago, I took my 78 year old father to your store to update his flip phone before 3G was shut off. There were two amazing clerks there. One helped my dad. The other answered questions for me about my plan. Only two flip phones were available. We chose the TCL. It has been nothing but problems since. It randomly shuts off during calls. Today, we returned to the store to get assistance. The clerk was awful because we had "just a flip phone." He was not the least bit interested in helping. He offered to change the SIM card, but I told him that was not the issue. He couldn't tell us what the warranty was or when the phone was purchased either. We left and went to the corporate store. As we were explaining the issue another woman walked in with the exact same issue on the exact same phone. Suddenly our complaint was verified. After waiting forever, a clerk helped us. He actually cared. He could tell us when the phone was purchased and about the warranty even. He called customer support, ran some updates, changed some settings, and gave us a ticket number for the claim he submitted. He proceeded to tell us what to do with that number. I typically like helping out the smaller store and find this place to be a lot better, but today was not the case and it makes me question whether I should ever return when they wouldn't help out a customer who initially bought the phone there. The corporate store cared more and has more resources. Seems like that is the place to go despite the ridiculous wait.
-
February 2023 by Renee Kuehne
DaMarri was awesome!! She was kind, patient, sweet, extremely helpful!! I cannot express my appreciation enough!!
-
February 2023 by Mindy Manegold
Kiarah was awesome and helped me transfer numerous devices got me great deals on new devices and my monthly bill is lower now super happy with the amazing service I received!
-
January 2023 by amy kehl-white
Eric was very knowledgeable of deals in getting me and my daughter the best price and phones. Quick and easy
-
January 2023 by Blake Winger
Damarri at us cell in janesville was more than helpful and knowledgeable in helping me with my damaged phone. She definitely gets 5 stars from me.
-
November 2022 by Gregory Penz
Avauntrez was very patient with me and helped me solve every problem I had with my phone. Will definitely be back!
