Educators Credit Union is known for its dedicated customer service and problem-solving abilities. Many customers appreciate the calm and understanding demeanor of the staff, especially during challenging situations. One customer, who identifies as an autistic hothead, expressed gratitude for the support received when facing issues, highlighting the staff's commitment to finding solutions. Several reviews praise specific employees, particularly Erin, who is noted for her exceptional assistance with loans and banking needs. Customers have found her to be reliable and efficient, making her a recommended point of contact at the credit union. While most experiences have been positive, there have been some concerns regarding loan approvals, particularly for home repairs. Despite initial frustrations, the bank has demonstrated a willingness to address these issues. One customer, after experiencing difficulties, received prompt support from bank representatives, including a personal follow-up from Stephanie, which helped resolve the situation satisfactorily. Overall, Educators Credit Union values customer relationships and aims to provide effective banking solutions, making it a favorable choice for many.
Beautiful facility and convenient drive through. Bit of a wait inside but worth it! Staff very helpful.
July 2023
After an issue Lauren and Linda the banks President were quickly able to get things resolved. I appreciate the fast response.
March 2023
Erin was amazing! She has been nothing but helpful with all my past and current needs! Whether it is a loan for myself or my clients she gets the job done! Would highly recommend going to educators and seeing Erin for all of you banking needs!
